Inbound Call Center

7 months ago


Ho Chi Minh City, Vietnam CIMB Bank Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Reporting directly to Support Center Team leader
- Monitor detection systems (VRM) and ensure that all cases are attended urgently after created. Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card.
- Identifying and analyzing customers’ needs to give tailored solutions
- Discovering customer’s financial needs to have a suitable recommendation
- Work closely with Digital Project team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes
- Adapt to changing in system/service and keep all team members informed of changes in policies, procedures, and product update as well as customer campaigns

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th-month salary
- Year-end bonus based on performance rating
- Professional working environment
- 12 days annual leave per year

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Degree in Banking/Finance/Business with approximately 1-2 years of relevant experiences with Contact Center
- Knowledge of banking products and services are preferred.
- Working knowledge of Contact Center processes and systems
- Open minded and digital mindset is preferred
- Communication, problem solving and analytical skills
- Demonstrate initiative and positive attitude
- Working on flexible shift (24/7 - include night shift)

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Hàng Qua Điện Thoại (Telesale),Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng

Trung cấp - Nghề
Không yêu cầu


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