Head of Call Center Section
6 hours ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. Planning/Budgeting
- Establish and execute section's plan in each period
- Manage and supervise section's plan as assigned
2. Manage and operate overall activities of Call center section
- Implement, supervise Call center agents upon advising clients on IVB’s products and services information, account transactions, card transactions information on all channels of the Bank build the programs, plans and solutions in performing works assigned
- Implement, supervise Call center agents upon receiving and process client’s feedbacks on IVB’s products and services via Call Center communication channels
- Implement, supervise Call center agents upon making queries of transactions by phone
- Implement, supervise Call center agents upon carrying out on-demand customer care programs by telephone
- Implement, supervise Call center agents upon Marketing IVB’s products and services via telephone
- Research and propose modern technology which appropriate with banking development trend
- Organise, arrange and monitor the working plan, time to ensure the quantity of Call Center Agent in the peak hour.
- Monitor the call quality of Call Center agents.
- Support Call Center agents and cooperate with related Units to resolve every dedicate/ difficult to customers in time.
- Collect and summarise feedbacks, queries, opinions, complaints of customer via received channel of Call Center to report to management for developing product, services.
- Prepare report of the implementation in daily/monthly/quarterly/ yearly
- Propose solutions for the remaining on work of Call Center Section.
- Summarise the frequent questions and update the reasonable anwers of Call Center agents to enhance the quanlity and effiency of customer care.
- Implement other assigment from Head of Units.
3. Employee management
- Assist Department Head to assign KPIs to each employee
- Manage and supervise the employee performance compared with plan, periodically evaluate the performance of employees
- Guide, to organize and execute the plans of training and improving working knowledges for employees
**Chức vụ**: Trưởng Nhóm/Trưởng Phòng
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Males/ Female gradudate with bachelor degree, major in finance and banking, economics, bor equivalent.
- Knowledge: have the knowledge of macroeconomic, the regulation of non-cash payment, domestic payment, domestic and international card market, account opening and using, 5S procedure for customer service
- Problem solving and decision-making skills
- Good at skills of presentation, teamwork, time magement, training
- Experience: At least 03 years of experience in management position of Call center service
- English: TOEIC 700 or equivalent, priority to english fluency
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Đào Tạo Bán Hàng
Đại Học
Không yêu cầu
-
Call Center Consultant
7 months ago
Ho Chi Minh City, Vietnam Source of Asia Full time**About the Role**: _We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our...
-
Call Center
1 week ago
Ho Chi Minh City, Vietnam Daikin Việt Nam Full time**Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: - Perform Periodic reports and incidents directly to Leader - Responsible for managing 3 main tasks: **1. Team Management**: - Being...
-
Supervisor, Call Center
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Bảo Hiểm Shinhan Life Việt Nam Full time**Mô tả công việc**: (Mức lương: 11 - 18 triệu VNĐ) - Assist Policy Services - Customer Services manager in managing Call Center team - Perform QC calls and train CC members about Customer Service skills, SHLV Product - Support Call Center team in handling complaint cases - Prepare monthly reports of Call Center team - Frequently update the...
-
Call Center Manager
7 months ago
Ho Chi Minh City, Vietnam NIC HR Full timeManaging the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating...
-
Call Center Manager
1 week ago
Ho Chi Minh City, Vietnam NIC HR Full time**Job Description**: - Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing...
-
Call Center Supervisor
6 hours ago
Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full timeProfessional Enviroment - Dynamic, supportive team - 13th-month salary. **Responsibilities Include**: - Manage the daily operation of Call Center to provide excellence service level to the distributors’ organization. - Enhance quality of the calls, minimizing errors and tracking operative performance to ensure highest level of customer satisfaction -...
-
Call Center Manager
2 weeks ago
Ho Chi Minh City, Vietnam NIC HR Full timeNIC’s Client **Job Description**: - Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling...
-
Nhân Viên Telesales Thẻ Tín Dụngcty Tnhh
3 days ago
Ho Chi Minh City, Vietnam công ty tnhh call center artemis Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Nhân Viên Telesales Thẻ Tín DụngCTY TNHH CALL CENTER ARTEMIS**: - **Mã tin đăng: 3308195**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất...
-
Manager, Call Center
7 months ago
Ho Chi Minh City, Vietnam AIA Full timeFIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...
-
Call Center Supervisor
7 months ago
Ho Chi Minh City, Vietnam PASONA N A, INC. Full time**Main Responsibilities**: - Supervise, manage operations of call center - Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso) - Make and check reports on project status, sales performance, issues & action plan to improve - Give appraisal on...
-
Call Center Unit Head
4 days ago
Ho Chi Minh City, Vietnam HR2B Full time**MÔ TẢ CÔNG VIỆC**: - Chịu trách nhiệm với Giám đốc Dự án Tổng Đài về toàn bộ hoạt động thuộc chức năng nhiệm vụ của phòng CSKH Tổng Đài, đảm bảo đúng quy trình, quy định của Công ty. - Chủ động quản lí và chịu trách nhiệm trong việc điều phối nhân sự (thông qua phân...
-
Operation Manager
6 days ago
Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full timeManage an Outbound team including Supervisor, Training Leader, QA, and Telesales in all aspects of a call center - Supervise a dynamic team to support Customers through monitoring, briefing, coaching, and others. - Plan and execute strategies to ensure that all team members work closely to achieve team KPI and individual KPI Persolkelly's client - an...
-
Call Center Agent
7 months ago
Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the...
-
Call Center Agent
7 months ago
Ho Chi Minh City, Vietnam IDP Education Ltd Full time**Career Opportunities at IDP Education**: **_ (Ho Chi Minh Office)_**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...
-
Customer Service Assistant
7 months ago
Ho Chi Minh City, Vietnam UOB Vietnam Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...
-
Call Center Staff
1 week ago
Ho Chi Minh City, Vietnam Mitsubishi Motors Vietnam Co., Ltd. Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Answer all incoming phone calls based on the proven, pre-set script of products and sales/service promotions/campaigns; Ensuring that all questions, inquiries for support are handled appropriately. - Quickly record inquiry/complaint cases in MMV CRM system and transfer to related department within...
-
Customer Service Leader
7 months ago
Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time1 year minimum supervising/leading a team of 10 or more people in a call center - English communication skill : Good - Experience in E-Commerce, Technology is a plus **MAIN DUTIES** ✔ Ensure all agents are achieving their daily KPIs in qualitative metrics ✔ Monitor scoring KPI statistics ✔ Isolate and identify areas of improvement in members'...
-
Call Center Leader
2 weeks ago
Ho Chi Minh City, Vietnam Chi Nhánh Tại Thành Phố Hồ Chí Minh - Công Ty Cổ Phần Câu Lạc Bộ Kỳ Nghỉ Việt Nam Full time**Mô tả công việc**: (Mức lương: 10 - 25 triệu VNĐ) - Tiếp cận với tệp dữ liệu khách hàng có sẵn của Công ty giao cho hoặc những từ nguồn khác - Có thể tự tìm kiếm tệp dữ liệu khách hàng cá nhân - Liện hệ khách hàng qua điện thoại mời tham dự sự kiện do Công ty tổ chức -...
-
Call Center Leader
3 days ago
Ho Chi Minh City, Vietnam Chi Nhánh Tại Thành Phố Hồ Chí Minh - Công Ty Cổ Phần Câu Lạc Bộ Kỳ Nghỉ Việt Nam Full time**Mô tả công việc**: (Mức lương: 10 - 25 triệu VNĐ) - Tiếp cận với tệp dữ liệu khách hàng có sẵn của Công ty giao cho hoặc những từ nguồn khác - Có thể tự tìm kiếm tệp dữ liệu khách hàng cá nhân - Liện hệ khách hàng qua điện thoại mời tham dự sự kiện do Công ty tổ chức -...
-
Section Manager
7 months ago
Ho Chi Minh City, Vietnam Sony Electronics Full timeWe look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk. - Responsible for management CAV Sales 4 Section. Report to Sales...