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Front Desk Officer/customer Service

4 weeks ago

Hanoi, Vietnam Công Ty TNHH Phòng Khám Chuyên Khoa Trị Liệu Thần Kinh Cột Sống Hoa Kỳ Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Greet patients in a professional manner at their arrival & on the telephone.
- Organizing & scheduling appointments;
- Updating & filling out patient’s medical file;
- Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s standard.
- Handles cashier’s works when assigned.
- Provide support to patients’ requests of documents relating to treatment.
- Process messages from patients to doctor’s assistant to doctors;
- Conduct follow-up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.
- Ability to maintain effective & organized systems to ensure timely patient flow;
- Ad-hoc tasks given by immediate supervisor.

**Location**:

- Tầng 1 & 2, Toà nhà HDI Tower, 55 Lê Đại Hành, Quận Hai Bà Trưng
- 99, Nguyễn Du, P. Bến Thành, Q.1

This Job Description is not exhaustive of all job tasks, but a guide and tasks may be added or removed by immediate supervisor according to operational requirements of the Company.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Chế độ thưởng
- Chăm sóc sức khỏe
- Tăng lương
- Phụ cấp thâm niên

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Degree in the relevant field is preferred;
- Minimum 1 to 2 years of relevant working experience;
- Excellent customer service with good communication & interpersonal skills;
- Good problem solving skills & the ability to handle conflicts;
- Ability to work well under pressure & willing to work in shifts & overtime;
- Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;
- Able to handle patient’s confidential information in a professional manner;
- Strong organizational & planning skills;
- Proficient in MS Office and patient management software;
- Excellent command of Vietnamese & English, written & spoken.
- Added advantage for applicant with 3rd language spoken skill (Chinese, Japanese, French or Korean).

Other Benefit:

- 13th salary
- Performance bonus
- Bao Viet health insurance
- Free treatment at ACC for staff only

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Không yêu cầu