Customer Service Officer

4 weeks ago


Hanoi, Vietnam Công ty TNHH Bảo hiểm Nhân thọ BIDV MetLife Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Department: Customer Services/Call Center

Report to: Customer Service Manager

1. Job purpose: Provide exceptional services to customer and sales forces

2. Key duties/Responsibilities
- Manage large amounts of inbound and outbound calls, include but not limited to Customer welcome calls, premium reminding, and lapsed calls in a timely manner;
- Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met;
- Build relationships and engage customers by taking the extra mile to provide pleasant customer experience;
- Maintain high rate of FCR (First call resolution) and minimum CAR (Call abandon rate);
- Keep records of all conversations in the company’s call center database in a comprehensible method;
- Produce call reports and do analysis on call data;
- Other tasks assigned by management:

- Involve in ad-hoc projects assigned by the direct supervisor;
- Any other assigned tasks.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Competitive Income; Performance recognition; Health care plan for family; Annual leave >= 14 days
Training Opportunity: ongoing professional training
Working culture: highly appreciates dynamic, flexibility, team spirit and wellness

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Qualifications/Education:

- College/University Degree Economics/Trade/Finance/Accounting/Insurance
- Preferably with LOMA 280 & 290

Working experiences:

- At least 01 year in related insurance experience;
- Customer management system experience preferred;
- Testing system experience preferred.

Competencies:

- Good interpersonal and communication skills (oral & written);
- Good time management skill, and able to prioritize work to ensure efficiency;
- Has a positive attitude and is a fast learner;
- Able to work under high pressure environment and able to work independently as well as in a team;
- Ability to process requests with accuracy and deliver within service standards;
- Willing to take on additional responsibilities/task when assigned.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
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