Reservation Manager

1 week ago

Hà Nội, Vietnam Sofitel Legend Metropole Hanoi Full time

**Hạn nộp**: 23/01/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
05/12/2024 11:46
MÔ TẢ CÔNG VIỆC
**MAIN DUTIES**:
Administration
- Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
- Conduct training for all staff

Training and Human Resources
- Be understanding and supportive, encouraging and helpful to all sub-ordinates.
- Have a good working relationship with all colleagues and employees of the Hotel.
- Reports directly to the Director of Sales & Marketing.
- Assist in maintaining a close working relationship with all Departments of the Hotel, especially Sales & Front Office.

Responsibilities & Means
- Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.
- Responsible for the daily organization of the section.
- Ensure efficient handling of all reservations.

Technical Responsibilities
- Contribute to overall operational efficiency by performing relevant duties as assigned.
- Use your supervision skills effectively to encourage and motivate staff.
- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
- Establish good public relations with all guests.
- Provide guests with the most accurate and up to date information at all times.
- Follow-up “no-show” list and group wash-down daily.
- To prepare timetable planning and schedule days off for all Reservations staff.
- Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.
- To check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily.
- To supervise filing of all correspondence daily according to date/month/year.
- Co-ordinate all reservations input.
- To give current update on reservation trends and forecasts for current and future dates.
- Knowledge of detailed procedures in handling room booking.
- To report regularly on happenings of the section in the morning briefing at.
- Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.
- Supervise provisions for commission.

Commercial Responsibilities
- Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.
- Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

Replacement and temporary mission
- To be flexible and willing when asked to fill in any areas where needed to help in emergency or difficult circumstances as assigned or required by Management.
- To be ready and responsible to perform any other duties as designated or required by Management from time to time.

Miscellaneous
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

**GENERAL DUTIES**:
General Mission
- To assist Management in increasing the Hotel’s profitability.
- To supervise staff within the section.

Health and Safety
- Ensure that all potential and real Hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

Confidentiality
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

**To be fully conversant with**:

- Hotel fire procedures
- Hotel security procedures
- Hotel Health and Safety policy and procedures
- Hotel Facilities and attractions
- Hotel standards of operation and departmental procedures
- Sofitel Keys of Luxury and Appearance guidelines
- Sofitel “BE Magnifique” vision and its corresponding strategies
- Methods of accepted payment of the company
- Short and long term

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