Global Operations Specialist

2 months ago

Hà Nội, Vietnam Ventura TRAVEL Full time

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person As our new Global Operations Specialist, you will play an integral role in our common mission: to create and support successful travel brands that change the world for the better.

As our **Global Operations Specialist - Tour Management**, you'll act as a flexible problem-solver, stepping in wherever needed to resolve operational challenges. You will be a troubleshooter and have a significant impact on day-to-day operations by allowing our Director of Operations to focus on the big picture of management and strategy. You will have a clear quarterly focus either as part of our reservations or tour guide recruiting departments in Africa and Asia-Pacific regions, thereby ensuring smooth tour operations, managing supplier relationships, and handling recruitment and training of tour guides.

The Operations team is international, and English is our working language. This is a fully remote role, and we are looking to hire in South Africa or Southeast Asia. You'll travel for several weeks a year, depending on operational needs and your quarterly focus.

**_ _**_On daily basis you will_**:

- Serve as the go-to person for addressing unexpected operational issues, handling crises, and/or stepping in to cover during peak times.
- Block and manage reservations for all the services required for the trips that may be assigned to you as part of your quarterly focus.
- Check all corresponding invoices and send them for payment to our Finance team.
- Negotiate with service providers by ensuring the highest quality standards and competitive provider costs for our growing portfolio of trips in Africa, Asia Pacific, and Japan.
- Support efforts in recruiting and training tour guides, ensuring that we have skilled and knowledgeable guides who align with our company's values and quality standards.
- Continuously identify and implement improvements in tour operations, from internal processes to supplier workflows, that reduce costs, enhance efficiency, and elevate customer experience.
- Find quick and cost-efficient solutions to operational emergencies and support tour guides on the ground.

**_The basics you bring along_**:

- You have at least 4+ years of experience in tourism operations.
- Organized and a great problem-solver, especially during high season and emergencies.
- You are tech-savvy, comfortable with, and curious about new technologies.
- Prior experience recruiting and training tour guides and/or managing reservations and suppliers (e.g., hotels).
- You are fun to be around—your colleagues will enjoy working with you
- Fluent in English.

**_You can impress us even more with_**:

- Prior operational experience in Africa, Asia Pacific, and/or Japan.
- Experience in designing or delivering online training programs.
- Proficiency in another language relevant to the position (e.g., French and German, our clients' languages, or Japanese and Thai).

**_What we promise you_**:

- _Freedom to be creative in achieving results._
- _International & friendly working environment._
- _Quarterly_ Social Days and Team Events._
- _Work out of_ other offices_ in the Ventura network around the world._
- _Opportunity to constantly learn and grow._
- _We care about the well-being of your employees (regular O3, satisfaction surveys etc.)_
- _Yearly 2-week-offsite_, if we achieve our goals._
- _Participation in the overall company's profits._
- _Visit our_ Career Page_ to get more insights into our office life._

**_Confidentiality & Diversity_**
- It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion._

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