Operations Agent

2 days ago

Hà Nội, Vietnam DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**YOUR TASKS**
- Provide operational management and support at the service center to ensure efficient and timely pick-up and delivery handling of customer materials and shipments
- Assists with operational procedures, including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
- Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
- Process inbound material upon arrival and make sure material is available to the couriers and that material notgoing out for delivery is secured according to the Security policy and procedures
- Process outbound material according to the latest processes and procedures
- Carry out any administrative task that is required for the Service Centre
- Assist in ensuring operational practices and procedures are carried out effectively
- Work with sub-contractors, ensuring all activities are being carried out timely and meet service standards

**YOUR PROFILE**
- 1 - 2 years relevant experience
- Completed high school
- Communication skills (English and local language): spoken and written
- Must be able to lift up to seventy (70) lbs. occasionally
- Must be able to lift forty (40) lbs. frequently
- Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
- Driving License (current and valid)
- Fork Lift License (preferable)

**OUR OFFER**
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” - our Health & Well-being program.
- Employee hobby clubs, sports championships.

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