Global Account Manager

5 days ago

Hà Nội, Vietnam DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**YOUR TASKS**
- Overall Role Purpose: Lead the georaphic profitibility development of designated CSI/MNC/NC accounts through positioning DHL as a trategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
- Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long-term business partnership and achievement of corporate goals
- Build and maintain executive relationships within the designated GCS/MNC customer accounts
- Lead and manage customer presentations and proposals
- Establish clear understanding of customer expectations and requirements
- Provide customer oriented service at all times relating to specific sales and customer expectation issues
- Plan & co-ordinate activities and programmes to retain and develop sustaining sales revenue
- Develop and manage after sales strategy for each of the designated account customers
- Provide customer account revenue and activity reporting, as required by the Management team
- Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio
- Keep current and provide country GCS/MNC account strategy in line with country level business plans, ensuring profitable revenue growth
- Provide country inputs to the development of account strategies
- Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans
- Drive sales improvement through regionally harmonised processes
- Contribute to the regional bidding or RFQ process when requested
- Develop a working relationship with the relevant support sections e.g. Global Business Services Support Group, Operations to ensure they are kept up to date with all issues relating to the GCS/MNC Customer accounts
- Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements
- Work together to strategically improve the overall competitive advantage of the customer, and maximise the customer’s life time value to DHL
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved
- Develop and implement a strategy to promote DHL Advantage programs and solutions to the assigned list of customer accounts
- Implement global and regional account acquisition / development approaches and platforms
- Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled
- Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions
- Develop plans to deny competitor penetration into the accounts
- Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL
- Establish and implement a pricing review timetable that ensures improving margins from designated accounts
- Adhere to regional standards on profit margins and discount guidelines
- Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification
- Ensure co-operation with other members of the account team and throughout the sales force

**YOUR PROFILE**
- Presentation skills
- Communication skills, spoken and written
- Networking and interpersonal skills
- 5 years of corporate consultative / solution-based sales experience in a service-related industry
- Experience in managing and developing accounts of greater than USD1 million per annum
- Experience in DHL network
- Educational Qualifications: Degree in Business (or related discipline)

**OUR OFFER**
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values o

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