Sales & Reservation Consultant

1 week ago

Ho Chi Minh City, Vietnam công ty tnhh dòng di sản Full time

By handling a booking request, the Sales & Reservations Consultant has to pay attention to various yields as there are occupancy targets, revenue targets and conversions target to keep in mind. The Sales & Reservations Consultant staff works efficiently with the provided templates, software and tools and guarantees a request handling within departmental agreed response time (within the same day)- Overall, the Sales & Reservations Consultant has a very high attention to details, understand the important of personal service and understand his or her role as crucial part to contribute to sales results. The Sales & Reservations Consultant is also the face to the costumer being the ambassador of Heritage Line representing the brand and its philosophy.
- The Sales & Reservations Consultant individual keeps record of proposals and follows up on a defined scheme. He/she is committed to mutually agreed target on the conversion of segmented bookings leads (FIT; GIT, CHARTER). The Sales & Reservations Consultant manage carefully the inventory as there are courtesy hold, allocations and in particular collecting groups to monitor periodically. The Sales & Reservations Consultant manages the booking record and shared final booking manifest with quality input to the operation department for further handling.- Collect all booker data / guest data carefully and process the data thru system on time
- Liaise with operational department about all cross
- departmental matters related to this interface
- Provides as well added
- value information to the booker about brand, cruise product, occupancy and booking details as well as cross and up selling.
- Communicate professionally with any booker
- Manage allocations and group on a forward planning understanding the cruise specific to it and pay careful attention to cut back time, cut off times and follow ups
- Monitor the quality and correctness of brand and product exposure and take action if needed
- Any other duties assigned by supervisor that require the support of the reservation team
- Create regular reports and monthly reports based on given template
- Consults booker, provides pro
- active information about availability and product
- Liaise strongly with sales team about group sales as well as evolution of new accounts
- Manage any kind of incoming booking request via various communication tools from various segments
- Handle tools and booking software with 100% accuracy and process all data absolute correctly
- Monitors occupancy per departure and ship and reports pro
- actively to supervisor on monthly basis
- Manage the booking with personal attention and dedication until the guest have departed (along the whole costumer journey from initial booking request to check
- out)

**Yêu cầu công việc**:

- Can handle time pressure
- Great communication skills
- Multi
- tasking experienced
- Excellent Written and spoken English
- Understanding of software
- Minimum 2 years working experience in reservation, operation or related area.
- Experience in travel or hospitality industry a big plus
- Highly organized and can work well under time pressure
- Very good knowledge to MS Office Software / Reservation software is a plus
- Knows how to communicate professionally, verbally and in writing
- Good Understanding of foreign (business) culture and international business practices
- Knowledge and understanding of geography and international traveler’s needs and cultures
- Very Detailed
- orientated and multi
- tasking
- Excellent Written and spoken Vietnamese
- Flexibility to work overtime from time to time
- Tertiary studies in tourism Hospitality, Economics or Business preferred
- Ability to work under pressure
- Experience with reservation processes is an advantage

**Quyền lợi**:
Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần đây lúc:

- 2024-03-04 11:35:31

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