Reservation Agent

2 weeks ago


Ho Chi Minh City, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

**Hạn nộp**: 30/06/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Bình Thạnh - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
19/06/2024 16:02
MÔ TẢ CÔNG VIỆC
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.

QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive salary & Service charge

12 annual leave days per year
05 working days per week - 2 days off per week
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
13th salary month.
Training and career development by MARRIOTT INTERNATIONAL.
Employee discount rates for Room and F&B at Marriott Hotel.
YÊU CẦU CÔNG VIỆC

Education High school diploma/G.E.D. equivalent

Related Work Experience No related work experience is required

Supervisory Experience No supervisory experience is required

YÊU CẦU HỒ SƠ


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