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Reservation Agent

3 months ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Khách Sạn Novotel Saigon Centre Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Follows up the administration of reservations very thoroughly, making checkin operations easier for the front desk team
  • Transforms a request for information into a potential reservation as soon as there is an opportunity
  • Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
  • Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
  • Enters reservation details precisely and correctly
  • Ensures that information is passed on to the people concerned
  • Confirms the reservation; takes care over written communications

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Salary + Service charge
  • Parking free
  • Hotel Meal
  • Hotel Uniform

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • Diploma or degree in hospitality or sales
  • Preferably has 1 or 2 years' experience in a customer service or telephone contact position
  • Accessible to beginners, with onthejob training
  • Knowledge of reservation and distribution tools
  • Knowledge of the hospitality sector
  • Fluent in the national language, good working knowledge of English
  • A third language would be a plus
  • Guest oriented and service minded
  • Good listening and analytical skills, attentive
  • Commercial knowhow
  • Diplomacy and self control
  • Selfconfidence
  • Dynamic
  • Confident speaking skills
  • Excellent telephone manner
  • Ability to work well under pressure
  • Good team player

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Nhà Hàng/Khách Sạn,Tư Vấn Bán Hàng,Điều Phối Viên

Trung cấp - Nghề
Không yêu cầu