Reservation Officer

4 weeks ago

Ho Chi Minh City, Vietnam LA VELA SAIGON HOTEL Full time

Reservation Officer - Nhân viên đặt phòng
**Hạn nộp**: 29/03/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Quận 3 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
16/02/2024 15:08
MÔ TẢ CÔNG VIỆC
- Monitoring and forecasting room capacity and room sales to help the Sales Manager marketing in business planning.
- Assign work to employees, ensure the completion of the work on time and meet the requirements of assigned work.
- Coordinate well with related departments to ensure work efficiency.
- Encourage and motivate employees to work best.
- Make sure all booking staff handle guest booking requests politely and professionally.
- Mastering the information of room types and price policies for each type of guest.
- Know the status of the room, room capacity, room type, price, incentive policies... to ease in consulting and offering to customers.
- Working and booking agreement with guests.
- Understand guests' booking requirements, advise guests on the best room type with the right price to maximize revenue.
- Confirm the reservation with customers to ensure the correct and accurate information at the request of guests such as: retail guests, groups, number of rooms, room types, number of guests, room rates, special requirements, payment method, deposit, deadline to confirm the reservation...
- Explain clearly about the hotel reservation policy, room cancellation.
- Provide more information for customers about the hotel products and services such as restaurants, bars, entertainment services, promotions...
- Make requests to amend a reservation, cancel a guest's room according to the hotel's regulations.
- Accurately update the reservation information of guests in the system, note special cases such as VIP guests, preferential prices...
- Making reports, general forecasts on hotel room condition to help relevant departments proactively plan and organize guests.
- Track booking results to maximize revenue.
- Check the reservation information, payment methods and other special requirements of guests, ensure the accuracy and the reservation data is always updated.
- Manage & store records of guests' rooms as prescribed.
- Regularly update information on price policies, promotions...
- Deal with guests' complaints that occur during the shift, make notes of all complaints in the book to continue monitoring and reporting to the superior.
- Manage the extranet system of the OTA and the booking engine of the hotel to update information about the hotel, room rates, allotment, promotions.
- Ensure equal selling prices on the OTA website (disparity issue).
- Collect data about the market and competitors. Stay informed about competitors' products, services and prices.
- Respond to customer comments posted online.
- Attend specialized meetings, fairs, training according to the regulations of the department or the hotel.
- Training on skills and skills for employees.
- Evaluate the work efficiency of employees under the authority every month.
- Perform other duties, as assigned.

QUYỀN LỢI ĐƯỢC HƯỞNG
- Competitive salary and package
- Service charge
- Professional working environment

YÊU CẦU CÔNG VIỆC
- University graduate or higher major in tourism management, business administration, economics and foreign trade.
- Knowledge of hotel and restaurant products and services, service standards.
- Understanding customer psychology
- At least 2 years working experience at 4 or 5 star hotel.
- At least one year of experience as a team leader.
- TOEIC English or IELTS points or equivalent, priority to know more foreign languages (French, Japanese, Chinese).
- Sales skills.
- Customer care skills.
- Negotiating skills, persuasion.
- Fluency in office computer and other software.
- Good communication skill.

YÊU CẦU HỒ SƠ
Full CV

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