![JLL](https://media.trabajo.org/img/noimg.jpg)
HR Service Consultant
3 weeks ago
JLL supports the Whole You, personally and professionally.
The HR Service Consultant is responsible for resolving employee and manager queries across a range of HR processes, collaborating with other HR and non-HR professionals to resolve more complex queries or queries outside of the area of expertise.
Key Accountabilities
- Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes -Demonstrate high proficiency in HR processes, policies and standard operating procedures. -Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue-Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards-Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service-Provide technical query resolution for ESS / MSS requests-Escalate complex queries to appropriate owner (inside or outside of HR)-Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns
Skills & Competencies
Technical
- Demonstrated understanding of core HR management practices, processes, procedures and policiesInterpersonal
- Excellent written and verbal communication skills-Strong teamwork interaction and orientation -Superior customer service skills through using efficient processes-Results focused with the ability to manage competing priorities and multiple stakeholders-Good relationship management capabilities-Proactive in achieving results and seeking improvementsAttention to detail and an ability to work towards tight deadlines
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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