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Learning & Development Manager (Commercial)

7 months ago

Ho Chi Minh City, Vietnam MSD Full time

**Job Description**:
To develop the competence and capability of our oncology sales employees, to ensure that both current and future business requirements are met. To analyse and understand organizational, team and individual needs and develop, source, coordinate and deliver training and development programs and resources to ensure sales employee competency growth with the below responsibilities:

- Work closely with Sales, Marketing, SEF, Medical, DDnA, SFE and other line managers to determine capability gaps and learning needs to develop appropriate learning & development plan and initiatives to improve sales skills, implement and drive sales force and commercial effectiveness to help business achieve better outcome.
- Assess individual, team and organizational needs (conduct training needs analysis). Identify training delivery content, develop training, development resources and materials and deliver tailored, innovative training and development programs.

**PRIMARY ACTIVITIES**
- Collaborating with BUD, SLM, DMs, DDnA, SFE, line-manager to build the learning & development plan and propose the initiatives (including training materials, appropriate training methods and assessment methods.) based on capability gaps, global/ regional learning & development direction and company resources.
- Working with other L&D and Medical department and Marketing department, SLMs/DMs, DDnAto implement the learning & development plan effectively & productively.
- Co-ordinating the preparation, presentation, and delivery of internal training sessions.
- Collecting and analysing feedback on the effectiveness of both internal and external training and development programs (monitor, evaluate and modify training and development programs in line with feedback and effectiveness).
- Implementing and maintaining a training & recording systems to track the staff attendance at training and development courses.
- Manage training resources and budget.

**EDUCATION, EXPERIENCE & COMPETENCIES**

**_ Desired Experience/Education: _**
- University graduate in Pharmacy/Medicine
- Previous experience in sales within pharmaceutical industry
- Previous experience as a Trainer for Sales
- Previous experience in a multinational organization

**_ Professional Competencies Required: _**
- Working across boundaries
- Strategic thinking
- Project management
- Productive communication
- Problem solving

**_ Functional Competencies Required:_**
- Learning consultation: The ability to set a vision, evolve and adapt innovative learning strategies in alignment with enterprise, HR, and/or business priorities. The ability to develop credibility and trust with the business and understand their needs to make appropriate learning assumptions and solutions. The ability to conduct needs assessments and/or capability-gap analyses and identify required skills and knowledge that need to be included in the learning intervention. (Advanced)
- Instructional design &content development: The ability to understand, identify and use established instructional design strategies, modalities, methodologies, and technologies to design the most appropriate formal and/or informal learning solutions to meet the organizational learning needs. The ability to create learning solutions based upon the needs analysis results and instructional design strategy using appropriate authoring tools (Advanced)
- Learning technology: The ability to use, instruct and/or consult on established technologies, tools, and systems to enhance/provide technical solutions and strategies for learning, while remaining current on available and new technologies/solutions. The ability to adhere to and operate within learning technology governance and conduct system audits to maintain and validate data integrity. (Learning)
- Learning administration: The ability to organize and implement learning solutions by planning and managing logistics and operations for learning solutions. The ability to collaborate with internal resources and external partners to achieve administrative goals. (Learning)
- Learning execution & delivery: The ability to prepare for and moderate learning in a manner that engages the learner and meets course objectives and intended business outcomes. The ability to facilitate engaging face-to-face, virtual synchronous and/or virtual asynchronous learning solutions based on adult learning principles, audience learning styles, and knowledge of content. (Advanced)
- Learning measurement & evaluation: The ability to identify, gather, organize, analyze, and report information regarding the impact of learning solutions against key business drivers and evolving strategic priorities. The ability to present information in a way that is meaningful to the organization, and to use learning metrics and analytics to inform organizational decision making. (Advanced)

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**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requir