Key Account Supervisor

3 days ago


Hanoi, Vietnam Công ty TNHH Indo-Trans Keppel Logistics Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

PERFORMANCE (40%)

Flexport GP budget
- Build and develop Commercial relationship with Flexport Regional office
- Monitor Airfreight procurement in HAN market

Flexport REV budget
- Build and develop Commercial relationship with Flexport Regional office
- Monitor Airfreight procurement in HAN market

Follow and achieve KPIs:

- Air Transit time
- Documents uploaded
- KPI-Adding Schedules
- KPI-Origin Events

Achieve:

- Gross Profit vs Target
- Revenue vs Target

CUSTOMER SATISFACTION (15%)
- Follow and increase % Shipper submit bookings in App (follow by Flexport QBR review; exclude exception cases)
- Control the number detractor comments from Shipper (follow by Flexport QBR review)
- Increase % positive feedback from shipper.
- Control the number of escalation in a month / shipment in a month (Total shipment in a month (departure month)
- Always in a state of readiness for working and keeping the polite attitude with Customers/Partner. Greet and address customers in a friendly and respectful way.
- No delay on problem solving: Corporate with relevant departments to find solutions for problems of the customer in the best way possible;
- Maintain professional internal and external relationships in order to build the best service that meet customer expectations.
- Proactively establish and maintain effective working team relationships with all support departments: Keep the good service quality currently client is using; Keep good relationship; Check the client's need and supporting.
- Good communication and building relationship

OPERATION EXCELLENCE (15%)
- Increase working efficiency
- Control costing, balance P&L and maximize BU’s revenue, payment to vendor, shipping line.
- Decrease the number of mistake of operation: Monitor procurement; follow KPI- Operation process strictly;
- Provide outstanding and exceptional customer service.
- Identify and implement new process plan to improve customer support service, working process, save time, save cost.
- Follow Operations activities such as customer complaint, delivery status.
- Release useful idea to improve working environment, working process or encourage co-worker.
- Support line manager to guide or coaching new employees or intern (if any)

HUMAN RESOURCE MANAGEMENT (10%)
- Compliance with Company Regulation, policies, SOP of BU, current law.
- Motivate colleagues; build solidarity and mutual support within department as well as with other departments
- Self-learning through read book, attend working related courses, e learning
- Compliance with all policies of ITL, Company Regulation, Current law.
- Attend all activities of BU/ Dept. with positive spirit.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
QUALIFICATIONS AND KNOWLEDGE
- University graduation in Economics, Foreign Trade, Technology, Foreign language.
- Organized, process
- oriented, good at English (listening, speaking, reading comprehension, writing).
- Good knowledge of market situation and foreign trade
- Good communication and building relationship
- Good customer service mindset.
- Instructions, coaching, training, developing staff
- Creating professional working environment
- Creating, maintaining social and public relationship

EXPERIENCE
- At least 5 years of experience in freight forwarding industry, has proven record, client base and leadership qualities

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu


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