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Customer Service Executive

1 month ago

Ho Chi Minh City, Vietnam CÔNG TY CỔ PHẦN DOA GROUP VIỆT NAM Full time

CÔNG TY CỔ PHẦN DOA GROUP VIỆT NAM

The Flemington Tower, 182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City. View om Map

Post Date: 06/02/2023

Applications 0

Views 8

**Job Detail**:

- Offerd Salary (USD)- Login to view salary- Career Level- Non Manager- Experience- 1-3 Years- Gender- Male/Female- Sector- TP.HCM- Industry**Key Tasks & Responsibilities**:

- Ensure high quality, world-class and efficiency of customer service and technical support to customers within 48 hours (under 12 hours is recommended).
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Provide helps, advices and appropriate solutions to customers using the organization’s products or services, ensure customer requests are fulfilled efficiently and promptly within the time limits to guarantee maximal customer satisfaction.
- Ensure professional and constant communication and follow-up with customers until expectations are fully met.
- Live chat with customers to support their real-time inquiries.
- Be flexible, quick and responsive when needed to solve urgent issues.
- Plan, put into place and manage after-sales services (post-purchase customer services), and continually improve those services.
- Set up standard procedure of new customer, ensure Service Level Agreement (SLA) standards are consistently met.
- Work closely with company's partners / suppliers / manufacturers / etc... to solve related customers' problems.
- Listen to customer feedbacks, understand market needs and demands, then effectively work with Design, Product and Marketing teams to improve product quality.
- Other related duties and responsibilities as assigned.

**Requirement**:
**Qualifications & Requirements**:

- Bachelor's degree major in Business Administration, Customer Service, Business English or related fields.
- Minimum of 1 year experience in customer service in related fields.
- Excellent communication skills - written and verbal (Vietnamese and English).
- TOEIC >800 or IELTS >= 6.5
- Strong customer service, results orientation, inter-personal skills and teamwork oriented.
- Proven organization and administration skills.
- Highly self-motivated, strong work ethic, enthusiastic, professional, proactive, meticulous and a “can-do” attitude.
- Ability to stay calm when customers are stressed / angry or upset.
- Good knowledge of Microsoft Office, Internet. Comfortable using computers.
- Confidence in decision making; good people skills.
- Self-motivated with the ability to work with mínimal supervision.
- Ability to manage multiple tasks and prioritize works for effective implementation, interact effectively with all levels and function as an effective team member.
- Long term oriented.
- Working Skills: Strong analytical and deductive skills, critical thinking, detail-oriented, communication, negotiation, presentation and problem-solving skills.
- Familiar with Customer Service / Help Desk softwares such as Zendesk, Freshdesk, Zoho, etc is a Big plus.

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