Client Solutions Manager

7 days ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities

**Company Introduction**:

- TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

**Why Join Us**:

- At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

**Team Introduction**:

- The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client group.

**Responsibilities**:
1. Client Management
- Provide consultation, strategy, and media plans for advertisers based on their business objectives
- Provide pre-campaign workshops to help advertisers & their agencies to design TikTok Hashchallenge & other campaigns for success
- Conduct post campaign data analysis, find insights and provide review for advertisers
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign

2. Campaign Management
- Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings.
- Analyze past campaigns performance and finding common trends to build best practice
- Support and work with the sales team on pre-sale research and pitch
- Manage custom programs or sponsorships with other departments internally
- Lead the custom content campaigns to ensure assets are distributed and delivered timely
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization

3. Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
4. Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.

**Qualifications**:

- Minimum 3 years of experience in strategizing, planning, managing and executing branding campaigns inhouse, in agencies or with the media side
- Understand brand advertisers, major brand campaign channels & products
- Story-teller with exceptional verbal and written communication skills in English and Vietnamese
- Have a passion for TikTok; excellent active listening skills and proactive collaboration
- Adaptability and strong problem-solving skills using the proper escalation process
- Organized and detailed oriented, ability to analyze data and identify insight
- Working experience with FMCG, F&B, Telecom & 3C and experience with advertise verification partners (IAS, DV, MOAT) - campaign optimization based on internal and 3rd/4th party data as a plus
- Self-starter and motivated to learn; TikTok user, creator, and a pro of TikTok Hashtag challenge is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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