Member Engagement Manager

4 months ago


Hanoi, Vietnam ACCA Full time

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

We're currently looking for a **Member Engagement Manager** for **Mainland South East Asia** on a full time, permanent basis. This position sits within the Relationships team based at **ACCA Viet Nam Office**.

**The job**

Reporting to the Member Engagement Lead on a daily basis, you'll be involved in the following:

- Develops and executes the member engagement plan for the market, with a view to maximising member value, engagement and advocacy
- Builds and delivers a plan for the development of advocacy-driven member communities to support the delivery of ACCA's global approach
- Works with relevant internal stakeholders to deliver agreed outcomes, key performance indicators and targets
- Actively manages relationships with influential members and member advocates to maximise positive impact on ACCA's business and reputation
- Develops and implements local member initiatives and face-to-face events as agreed, to build membership engagement
- Collaborates with colleagues locally and regionally to leverage global solutions and expertise to build member value
- Supports the development of member communities to enhance member value and identify insights to help improve value propositions
- Works with colleagues locally and regionally to support and develop partner relationships in ways which build member value and advocacy and maximise the value of partner relationships to ACCA
- Where relevant, supports member networks and panels ensuring critical issues are managed sensitively. Seeks to evolve networks and panels towards a more community
- and advocacy-based approach in line with ACCA's strategic ambition.

**The person**

We're looking for someone who:

- Educated at least to degree level in Accounting & Finance or equivalent, preferably an ACCA member
- Demonstrable experience of building and sustaining effective relationships and communities
- Demonstrable experience of managing senior stakeholder relationships
- Understanding of the accounting and finance sector and economic trends
- Knowledge and interest in the skills and career development landscape
- Strong interpersonal skills with the ability to interact with and influence people at all levels. Confident and clear oral communication skills
- Experience of working with and managing volunteers
- Experience of working with committees/ panels may be required
- Knowledge of MS Teams and social media platforms
- Highly motivated, proactive and enthusiastic
- Able to plan, manage and work on own initiative to deliver results within strict deadlines and agreed budgets.



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