Alumni Engagement Officer

4 weeks ago

Hanoi, Vietnam British University Vietnam Full time

**Job Description**:
**BRITISH UNIVERSITY VIETNAM (BUV)**

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor and is also recognised with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

- Offering accredited British and international higher education and training in Vietnam.
- Providing 5-star university campuses, learning spaces, and services.
- Including a compulsory personal and social growth program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for undergraduate and graduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

With a wide network of more than 300 enterprise partners in various fields, and 12-week internship programmes, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their careers immediately after graduation.

Students study at BUV’s award winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and an iconic design, BUV is recognised as one of the best educational environments in South East Asia.

**POSITION PURPOSE**

The partnership between BUV and its students is a life-long one, hence the connection exists well after graduation. The Alumni Engagement Officer will plays a pivotal role in fostering and maintaining strong connections with the university’s alumni community at BUV via a variety of activities, programmes, engagement scheme and communications channels.

**AREAS OF RESPONSIBILITY**
- **Develop and execute alumni engagement activities**
- Create and implement comprehensive engagement activities plan to connect with alumni from diverse backgrounds and graduating cohorts
- Act as the primary point of contact for alumni inquiries and concerns, providing timely and relevant responses.
- Consult and connect alumni in need with vacancies and employment opportunities from BUV partners and vice versa where necessary
- Plan, coordinate, and attend reunions, alumni gathering, networking events for the community to support their professional networks
- Develop, manage and expand alumni chapters and its relevant due diligent processes to promote different alumni communities that fit to purposes, needs and interests of different alumni group, to ultimately bring mutual benefits for the communities and the university
- Maintain solid and strong information feeds through newsletters, social media, events, web pages and other resources.
- Develop and implement benefit packages for BUV alumni
- Develop and execute programme to connect different generations of students, encourage and facilitate involvement of alumni in campus activities and student success initiatives. (via home-coming events, mentor-mentee programmes, senior support scheme, alumni stories sharing etc)
- Ensure high quality customer services & timely responses to a variety of written and spoken requests from alumni
- **Alumni engagement via social media and communications initiatives**
- Leverage social media platforms (Facebook page, Facebook group, Linked In group ) and strategic communication efforts to maintain an ongoing relationship with alumni, keep them informed, connected and interested.
- Develop alumni success and testimonials records, highlight alumni achievements and contributions through regular spotlights or testimonial campaigns
- Plan and execute initiatives to recognize and appreciate alumni contributions and achievements, to showcase their successes and strengthen the sense of pride within the alumni community.
- Build and maintain the alumni webpage content with up-to-date events, news, and engaging and useful information resources
- **Operations & Administration**
- Maintain accurate alumni records and update the alumni database regularly to ensure the integrity of contact information and engagement history.
- Maintain and update the record and filing system of each alumni’s employment and career status and progressions, alumni success stories and case studies, etc
- Regularly seek feedback from alumni through surveys to understand their preferences, expectations, and suggestions for improving engagement initiatives.
- Ensure quality customer services & timely responses to a variety of written requests from alumni and relevant stakeholders
- Monitor and evaluate the success of alumni engagement initiatives, gathering data on participation rates, event attendance, and volunteer contributions.
- Assist the department in preparing periodic reports and newsletter updates for Management and the

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