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Front Office Manager

2 months ago

Hanoi, Vietnam Khách sạn DeSyloia Full time

**Hạn nộp**: 28/02/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
13/01/2023 14:54
Mô tả công việc

**Job Description**:

- Manage the entire operation of the reception and lobby area, be responsible to the Management for the operation of the department
- Participate in operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Supervising check-in, check-out, cash collection and revenue management
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly followed
- Ensure that the services of the department are delivered to guests with the aim of exceeding guest expectations
- Resolve guest complaints, solve all problems arising in the lobby area
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any gaps in service standards
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
- Responsibility for effective recruitment, training and development, performance evaluation, turnover reduction and optimization of productivity through efficient work practices and associate rostering

Quyền lợi được hưởng

**Benefits**:

- Fully enjoy the hotel's benefits according to regulations
- Lunch - and parking allowance and other benefits
- Salary negotiated and bonus based on ability
- Working in a professional environment

Yêu cầu công việc

**Requirements**:

- At least 3 years experience within hotel industry
- Honest, agile, able to work independently, withstand pressure and
- Have good communication skills
- Excellent in spoken and written English, knowing additional languages is a plus

Yêu cầu hồ sơ

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