Assistant Front Office Manager

2 weeks ago

Hanoi, Vietnam Mövenpick Hotel Hanoi Full time

**Hạn nộp**: 31/03/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
14/03/2024 11:46
MÔ TẢ CÔNG VIỆC
To ensure the hotel is operating efficiently and according to the Hotel procedures and policies.
To direct, supervise and monitor operations of various sub departments of Front Office to ensure that the financial and operational standards are achieved.
Handle guest complaints with patience and tact, refer to senior management if situations require and make sure that all guest complaints are brought to the attention of the Front Office Manager.
Maximize hotel occupancy, average rate and stimulate internal promotion of our F&B facilities.
Ensure hotel policies and procedures are adhered to at all time. Standard of personal appearance, hygiene, uniform and name tag as outlined in the staff handbook.
Check through the daily high balance/credit balance report and obtain approval from credit card companies and highlight potential credit problems to the FOM. Follow-up on directions with regard to guest credit.
To ensure that Local Ordinances with respect to Front Office and other operations of the hotel are adhered to.
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Carries out research and update technology available and makes recommendations to the management for the improvement of facilities and services
Implements operational policies and procedures as necessary with approval of General Manager
QUYỀN LỢI ĐƯỢC HƯỞNG
Take 2 days off/week

100% social insurance payment based on salary from the first day of work
Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
YÊU CẦU CÔNG VIỆC
Diploma in Tourism & Hospitality Management
Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office/Guest Relations in a hotel
Excellent reading, writing and oral proficiency in English and Vietnamese language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of Property Management System (PMS)
Strong leadership, interpersonal and training skills
Ability to multi-task, work well in stressful & high-pressure situations
Problem-solving, ability to handle issues when crisis situation arise
Knowledge of AccorHotels, ALL and Accor Plus membership programs is an advantage
YÊU CẦU HỒ SƠ

**Cách thức ứng tuyển**:

- Gửi hồ sơ trực tiếp trên trang web Hoteljob
- Điền mẫu đơn ứng tuyển tại phòng Nhân Sự: Khách sạn Mövenpick Hà Nội Centre - 83A Lý Thường Kiệt, Hoàn Kiếm, Hà Nội
- Mọi chi tiết xin vui lòng liên hệ với Phòng Nhân sự (024.38222800 - Máy lẻ 6503) trong giờ hành chính từ thứ 2 đến thứ 6 hàng tuần

  • Assistant Front Office Manager

    1 week ago

    Hanoi, Vietnam MOVENPICK Full time

    **Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital...

  • Assistant Front Office Manager

    2 weeks ago

    Hanoi, Vietnam No 9 Cat Linh street, Quoc Tu Giam Ward, Dong Da District, Hanoi Full time

    **Job Description**: - In charge of personnel recruitment, development plans for team members. - Duties include daily operation, Champion of loyalty program, assign roster according to hotel business requirement, maintain and reinforce brand standards, performance management and coaching of Front Office team. - Areas of responsibilities include Front Desk,...

  • Front Office Manager

    7 days ago

    Hanoi, Vietnam Khách Sạn Dusit Le Palais Tu Hoa Hanoi Full time

    **Hạn nộp**: 18/07/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ...

  • Front Office Supervisor

    2 weeks ago

    Hanoi, Vietnam Mercure Hanoi La Gare Full time

    **Job Description**: As our next Front Office Supervisor reporting directly to the Front Office Manager, you will: - Assist in leading the Front Office Team to deliver an incomparable service experience - Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift - Always uphold positive,...

  • Front Office Manager

    5 days ago

    Hanoi, Hanoi, Vietnam Hyatt Place Ha Long Bay, Bai Chay Full time

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations To deliver the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including...

  • Front Office Manager

    2 months ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Front Office Manager

    3 weeks ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Front Office Manager

    5 days ago

    Hanoi, Hanoi, Vietnam Hyatt Regency West Hanoi Full time

    Summary Purpose:To ensure smooth and efficient running of the Front Office Department that provides extraordinary guest experience that is uniquely Hyatt Regency. Key responsibility:Leading and managing all sections of the Front Office Department in delivering exceptional front line service to our colleagues and guests. Monitoring service and developing team...

  • Assistant Manager

    2 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24085060 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Front Office Manager

    6 days ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24018152 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front Office Supervisor

    2 months ago

    Hanoi, Vietnam Khách sạn Pullman Hanoi Full time

    **Hạn nộp**: 30/12/2023 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Đống Đa - Hà Nội Giờ làm việc Ca đêm Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 14/11/2023 14:29 MÔ TẢ CÔNG...

  • Mgr-front Office Ii

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24078829 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Mgr-front Office Ii

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24078829 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Japanese Front Office

    4 weeks ago

    Hanoi, Vietnam HÔTEL du PARC Hanoi Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)* Main responsibilities of Front Office: - Assist in executing all operational procedures of the Front office department. - Assist guests in checking in, checking out and any acceptable requests they may have - Responsible to follow hotel rules and regulations, maintains a friendly, neat and...

  • Front Office Operations Manager- Casino Hotel

    2 weeks ago

    Hanoi, Vietnam Manhattan Group Full time

    We are actively seeking an experienced and **Mandarin-speaking Front Office Service Manager** to lead the guest and front office services of a casino hotel. **Position: Front Office Service Manager** **Location**:Southeast Asia **Language Requirement: Mandarin Speaking** **Key Responsibilities**: - Oversee the Front Office operations, ensuring a...

  • Front Office Manager

    2 months ago

    Hanoi, Vietnam SOFITEL LEGEND METROPOLE HANOI Full time

    **Job Description**: - In charge the overall day to day operations of the Front Office departments (Front Desk, Concierge, Call Center & Business Center, Executive Lounge)- Ensure the proper work of the operations in all area of the Front Office._ - Create a magnifique Front of House impression for guests and patrons, ensure highest standards for arrivals,...

  • Front Office Agent

    1 week ago

    Hanoi, Vietnam AccorHotel Full time

    **Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital...

  • Front Office Manager

    5 days ago

    Hanoi, Hanoi, Vietnam SOFITEL LEGEND METROPOLE HANOI Full time

    Job Description: In charge the overall day to day operations of the Front Office departments (Front Desk, Concierge, Call Center & Business Center, Executive Lounge) Ensure the proper work of the operations in all area of the Front Office._ Create a magnifique Front of House impression for guests and patrons, ensure highest standards for arrivals, departures...

  • Japanese Front Office

    5 days ago

    Hanoi, Hanoi, Vietnam HÔTEL du PARC Hanoi Full time

    Mô tả công việc:(Mức lương:Thỏa thuận)* Main responsibilities of Front Office:Assist in executing all operational procedures of the Front office department. Assist guests in checking in, checking out and any acceptable requests they may have Responsible to follow hotel rules and regulations, maintains a friendly, neat and professional image to...

  • Front Office Manager

    2 months ago

    Hanoi, Vietnam WYNDHAM LYNN TIMES THANH THỦY PHÚ THỌ Full time

    **Hạn nộp**: 30/04/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Giờ hành chính Loại hình Resort/ Khu Du lịch Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/...