Front Office Manager

2 months ago

Hanoi, Vietnam WYNDHAM LYNN TIMES THANH THỦY PHÚ THỌ Full time

**Hạn nộp**: 30/04/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
13/03/2023 14:21
Mô tả công việc
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt follow-ups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Quyền lợi được hưởng
Được hưởng các chế độ bảo hiểm theo quy định của Nhà nước.
Môi trường làm việc năng động, chuyên nghiệp.

**Các phụ cấp**: ăn trưa và các phụ cấp khác theo quy định Công ty.
Chế độ nâng lương linh hoạt; thưởng và các chế độ phúc lợi khác theo quy định của Công ty.
Được làm việc trong môi trường thân thiện, năng động, cầu tiến, đảm bảo đầy đủ các trang thiết bị, vật dụngphục vụ tốt nhất cho công việc.

**Các chế độ**: BHXH, BHYT, BHTN theo luật định.
Nghỉ mát hàng năm

**Nơi làm việc**: tại huyện Thanh Thủy, Phú Thọ
Yêu cầu công việc
Knowledge and Experience
- Diploma in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint

Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times

Yêu cầu hồ sơ

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