Front Office Manager

1 week ago

Hanoi, Vietnam Khách Sạn Dusit Le Palais Tu Hoa Hanoi Full time

**Hạn nộp**: 18/07/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
18/06/2024 16:29
MÔ TẢ CÔNG VIỆC

**PRIMARY RESPONSIBILITIES**:

- Maximizes occupancy and average rate at all time.
- Closely coordinates room availability with the Director of Sales.
- Maintains a good relationship with travel agents and tour operators.
- Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
- Answers inquiries pertaining to hotel policies and services.
- Handles guest complaints professionally.
- Arranges for special services.
- Ensures high standards of service at all time.
- Maintains good relationship with guests and staff.
- Reviews arrival lists and pre-set the VIP guests with GM and EAM.
- Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
- Participates in yearly forecasting and budgeting with senior management.
- Observes and analyzes competitive hotels.
- Prepares reports as required.
- Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
- Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
- Analyzes revenue and expenses results monthly.
- Assists in recruiting and selecting staff.
- Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
- Ensures daily manager log-book is maintained.
- Reviews VIP and arrival lists.
- Monitors credit policies and audits daily credit report on guest rooms where needed.
- Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
- Develops employee recognition programs for his/her operating areas.
- Complies with company policies and standards.
- Ensures a high quality of secretarial service at the Business Center.
- To be familiar with emergency procedures of the hotel.
- Performs other duties as assigned by supervisor.
- Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.

ADMINISTRATIVE RESPONSIBILITIES
- Acknowledges and screens daily work schedule.
- Conducts daily briefing and de-briefing to heads of concerned sections.
- Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
- Establishes two-way communication with related departments.
- Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
- Manages time effectively by meeting deadlines on time.
- Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
- Completes the profit and capital expenditure budget effectively and timely.
- Identifies and solves problems in a professional manner.

QUYỀN LỢI ĐƯỢC HƯỞNG

YÊU CẦU CÔNG VIỆC
- Minimum education of Bachelor degree in Hotel Management or relevant discipline.
- Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5star class environment.
- Knowledgeable in Front Office Operations.
- Have excellent English communication skills both in written and spoken.
- Possess professional disposition with excellent interpersonal skills.

YÊU CẦU HỒ SƠ
Please send your CV in English

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