Customer Service Executive

3 weeks ago

Hanoi, Vietnam Adecco Full time

**Job summary**:
A well-respected non-life insurance company with a long history in the market.

**Responsibilities**:
RESPONSIBILITIES

As the Customer Service Executive, you will report to the Deputy Manager and be responsible for the following:
Client Service
- Review renewal list for timely reminders to clients
- Offer renewal quotations and new quotations for new clients
- Request Business Processing Team to issue policy, endorsement, issue Chinese policies and send to clients.
- Look for new clients, approaching clients, selling insurance, and taking care of clients
- Conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
- Co-ordinate efforts of all Departments/ Divisions and work as intermediary on behalf of the Line Management(s).
- Organize risk management seminars for existing clients
- Execute risk survey at client’s site as basis for offering quotation

Outstanding/Unclear Premium
- Update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely.

Business Administration:

- Report any unusual problems to direct management
- Monthly & quarterly Gross Written Premium analysis report, expenses analysis report, Data checking.

With concerned departments:

- Cooperate with Claims Divisions:

- Settle the claim smoothly for customers in compliance with the company’s procedure.
- Follow up any pending claim cases.
- Organize risk/claim management seminars, risk survey at client’s site
- To coordinate with Underwriting Division:

- Work closely with Underwriting Division for quotation and coverage.
- Cooperate with Loss Control Engineer to make risk survey at client’s site.
- Follow up with Business Processing Division for operation matters.
- Coordinate with related Divisions for all related jobs or in closed coordination with other departments for special events organized by Company.

Others
- Update the market trends directly influenced on Company’s business activities.
- Assist Line Management(s) in related reports, administrative tasks, translation tasks as assigned.
- Execute other office works as required by line management and the Company.

**Experience requirements**:
Experience
- At least 2 years working experience with sales or marketing position.
- Marketing and sales background / experience is preferred.

**Skills**:

- Strong marketing sense.
- Be able to clearly understand working procedure & flow chart.
- Well know all insurance products and be able to explain that to clients their coverage is a plus.
- Be highly aware of requirements to be professional to provide high quality service to clients.

**Education requirements**:
Education
- University / College Graduation.
- Mandarin fluency
- Good English

**Contact Person**:
Van Anh Nguyen

Adecco

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