Hn Customer Service Executive

3 weeks ago

Hanoi, Vietnam OPENASIA Full time

**NƠI LÀM VIỆC**:

- Hà Nội (Quận Hai Bà Trưng)

**CẤP BẬC**:

- Nhân viên

**HÌNH THỨC**:

- Nhân viên chính thức

**KINH NGHIỆM**:

- 3 - 5 Năm

**MỨC LƯƠNG**:

- Cạnh Tranh

**NGÀNH NGHỀ**:

- Bán hàng và Kênh phân phối, Bán lẻ / Bán sỉ, Dịch vụ khách hàng, Dệt may / Da giày / Thời trang

**HẠN CHÓT NHẬN HỒ SƠ**:

- 12/06/2024

PHÚC LỢI
- Máy tính xách tay
- Bảo hiểm
- Du Lịch
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Chế độ nghỉ phép

MÔ TẢ CÔNG VIỆC
- Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service.
- Design WOW customer experience standard; conduct training to sales team and other key stakeholders.
- Own the end-to-end customer service experience, collaboration with other departments (e.g. sales) and other Operations teams where necessary.
- Respond to customer inquiries within working hours
- Collect and analyze customer feedback, handle complaints to building strategies for improving the overall customer experience and fostering loyalty
- Tracking customer service KPIs and metrics

YÊU CẦU CÔNG VIỆC
- **Competencies**
- Cooperative attitude: Promote team spirit and solidarity and actively seek cooperation, both inside and extending beyond the team itself.
- Customer orientation: Anticipates customers’ wishes, goes the extra miles and is regarded as a constructive business partner.
- Result orientation: Make use of every opportunity to surpass the anticipated results and encourage others accordingly.
- Learning capabilities: Seeks and creates learning possibilities for himself/herself to develop and to learn from and with others. Helps and motivates others to learn.
- Strategic thinking: Charts course within own professional area and provide ideas for the direction and development of the organization.
- Planning and organization: Plans, coordinates and direct various kinds of activities, both for himself/herself and for others. Works out systems or procedures that make it easier to achieve the goals.
- Change orientation: Encourages the necessary changes in own or adjoining professional areas and helps with their implementation.
- Leadership: Coaches and motivates staff and invoices them in the performance of the activities.
- **Qualifications**
- University degree (Bachelor/Master) in economics, marketing, finance or equivalent
- 3 years of proven working experience in customer service, customer experience
- Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
- Proficient in Microsoft Office 365

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