Hn - Customer Service Team Leader

2 weeks ago


Hanoi, Hanoi, Vietnam OPENASIA GROUP Full time

JOB BENEFIT

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave
  • Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service, encompassing investment / improvements in people, processes and technology.
  • Design WOW customer experience standard; conduct training to sales team and other key stakeholders.
  • Own the endtoend customer service experience, collaboration with other departments (e.g., sales) and other Operations teams where necessary.
  • Lead, motivate and develop customer service team. Provide coaching and support to customer service staff to further develop their competence and uplift their technical knowledge

JOB REQUIREMENT

  • University degree (Bachelor/Master) in economics, marketing, finance or equivalent
  • 3 years of proven working experience in customer service, customer experience
  • Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
  • Proficient in Microsoft Office 365


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