Hn - CRM Team Leader (Customer Service &

2 weeks ago


Hanoi, Hanoi, Vietnam OPENASIA GROUP Full time

JOB BENEFIT

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service, encompassing investment / improvements in people, processes and technology.
  • Design WOW customer experience standard; conduct training to sales team and other key stakeholders.
  • Own the endtoend customer service experience, collaboration with other departments (e.g., sales) and other Operations teams where necessary.
  • Lead, motivate and develop customer service team. Provide coaching and support to customer service staff to further develop their competence and uplift their technical knowledge.

JOB REQUIREMENT
-
Competencies

  • Cooperative attitude: Promote team spirit and solidarity and actively seek cooperation, both inside and extending beyond the team itself.
  • Customer orientation: Anticipates customers' wishes, goes the extra miles and is regarded as a constructive business partner.
  • Result orientation: Make use of every opportunity to surpass the anticipated results and encourage others accordingly.
  • Learning capabilities: Seeks and creates learning possibilities for himself/herself to develop and to learn from and with others. Helps and motivates others to learn.
  • Strategic thinking: Charts course within own professional area and provide ideas for the direction and development of the organization.
  • Planning and organization: Plans, coordinates and direct various kinds of activities, both for himself/herself and for others. Works out systems or procedures that make it easier to achieve the goals.
  • Change orientation: Encourages the necessary changes in own or adjoining professional areas and helps with their implementation.
  • Leadership: Coaches and motivates staff and invoices them in the performance of the activities.
-
Qualifications

  • University degree (Bachelor/Master) in economics, marketing, finance or equivalent
  • 3 years of proven working experience in customer service, customer experience
  • Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
  • Proficient in Microsoft Office 365


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