Customer Service Leader

2 weeks ago


Hanoi, Hanoi, Vietnam Công ty TNHH Mediastep Software Việt Nam Full time
Mô tả công việc

  • Monitor and improve processes to improve KPIs, customer experience, and work productivity.
  • Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
  • Develop training plans for your team members.
  • Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Yêu cầu ứng viên

  • Team leader experience: at least 2 years, team size from 10
  • Experience with ecommerce/logistic industry or relevant industries.
  • Willing to support customers every time they need.
  • Willing to travel as needed to meet clients and attend events for renew, upsell,...
  • English or Chinese: fluently
Quyền lợi

  • Base salary: negotiable gross)
  • KPI bonus
th bonus

  • Annual trip
  • 15 days annual leave
  • Insurance full gross salary


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