Seller Support
2 months ago
Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.- Assist in daily operations with DOP partners, including check-ins, issue resolution, and performance monitoring.
- Support DOP partners in updating processes and improving service quality.
- Collect and analyze customer feedback to identify areas for improvement.
- Onsite to training for new DOP by project and updating the situation of current DOP periodically
- Admin tasks including collecting, and signing off the contract.
- Prepare reports and presentations on DOP performance.
- Perform other duties as assigned by the Manager.
**Requirements**:
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.
- At least 1 year of experience in related positions, and experience working with partners is a plus.
- Work no more than 48 hours per week as assigned by the company
- Ability to understand and optimize processes well.
- Strong communication, negotiation, problem-solving with a positive attitude
- Ability to work independently and take on additional responsibilities when needed.
- Desire to learn, adapt to new tools and systems, and ability to work under pressure.
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