Seller Education and Engagement

6 months ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

This role will identify knowledge gaps and develop the right content, materials and forums in which to engage and educate sellers throughout their lifecycle on TikTok Shop. This will include dedicated seller interfacing support such as workshops, scalable external training solutions and longer-term internal education programmes to level up the organisation as a whole. Your interest and professional expertise are related to building these training programmes, problem solving to meet partner/customer requirements, cross-functional collaboration, communication and project management.

Join us as we drive the future of e-commerce here at TikTok.

**Responsibilities**:
**Education
- Develop and define the training strategy, execution framework and learning curriculum to build seller capabilities for successful onboarding and growth on TikTok Shop
- Identify business critical learning needs, prioritise and approve budgeted resources to deliver the external and internal training roadmap. Project manage training projects across the entire seller lifecycle
- Define and deliver content for internal and external training programmes across various mediums, from in person workshops/programs, to training videos and other materials delivered via digital curriculums
- Provide overall support for daily operations on TikTok Shop.
- Facilitate collaboration and information-sharing among different teams and stakeholders both within TikTok and in external businesses, to provide up-to-date information and developments. Ensure effective knowledge transfer and education evaluation feedback to continuously optimise training programmes
- Set up a measurement framework to evaluate the impact and effectiveness of these programmes on seller performance

**Engagement
- Strategise and manage the Engagement team's online and offline events
- Secure budget and sponsorship from partners
- Handle key communication and stakeholder management between internal stakeholders, social media groups/channels (eg: TikTok, Zalo, Facebook, etc) and influencers
- Weekly reporting and post analysis of programs/sentiment monitoring

**Qualifications**:
**Requirement
- 5+ years experience in planning, delivery and evaluation of learning content, in both bespoke and highly scalable formats
- Strategic mindset and high curiosity to deeply understand the inner workings of TikTok Shop
- Proven track record of managing multiple complex projects/training initiatives simultaneously, with a high level of commitment and strong bias to action
- Demonstrated ability to work cross-functionally with multiple teams and stakeholders
- Familiarity with the latest trends and developments in TikTok and wider social commerce, to provide thought leadership and strategic insights
- Appropriate skills including multimedia and social media platforms and designing tools
- Previous experience in e-commerce marketplaces is a strong plus

**Preferred experience
- Experience in Ecommerce or Tech organisations is preferred
- Experience working in matrix, and/or global organisations
- Creative, outside-the-box thinker and strategist
- People management experiences

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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