Seller Service Excellence

3 months ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The Seller Operation Solutions (SOS) team focuses on various topics, with one goal in mind: To make the selling journey of sellers on Shopee to be as smooth and as positive as possible. To achieve this, the Seller Services team engages in providing and assisting sellers in using current Shopee operation services. These services help to optimize and improve seller fulfillment rate and operation issues, coordinate with the internal Shopee team to enhance special support for sellers, or even provide solutions that many sellers are struggling to meet. All for the sake of ensuring customer satisfaction of both sellers and buyers on Shopee be the ultimate shopping experience- Collaborate closely with cross functional teams to understand service opportunities & challenges to drive service level improvements, including but not limited to:

- Identify service opportunities and challenges;
- Align expectations with stakeholders;
- Collect, clean, analyze & visualize data;
- Present findings & recommendations;
- Align next steps & drive implementation;
- Document data & alignments.
- Drive continuous improvement projects to enhance service level across key services.
- Drive new service development to keep serving sellers.
- Handle other assigned tasks from team lead.

**Requirements**:

- Bachelor degree in a relevant field (e.g., Business Administration, Data Analysis).
- 2+ years of experience in data analysis & reporting field. Experience in eCommerce is a plus.
- Familiarity with dashboard design, data analysis & visualization tools. Ability to to produce periodic reports with highlighted insights.
- Strong in critical thinking, problem solving & stakeholder management.
- Result oriented, self-driven & team player striving for team success.

  • Seller Support Manager

    6 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Head of Seller Management

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Thương Mại Điện Tử Gobuy Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 55 - 65 triệu VNĐ) This is the on-site role opening in Gobuy, Ho Chi Minh City Vietnam. The Seller Management Head plays a pivotal role in our business, who will conceptualize and spreadhead to the seller management team. This is a new role, so you will have more space to develop the team first. **Key...

  • Seller Experience Project Management

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Channel Development Manager

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Abbott Laboratories Full time

    **Role**:Lead and guide digital transformation journeys of hundreds of O2O sellers cross country by identifying top Sellers to be transformed, training them and preparing them on how to sell on TikTok, Facebook, Grab,and creating policy or benefit program to nurture pioneer Sellers grow their O2O capability, traffic/user base and revenue. **Main...

  • Operations Excellence Lead

    4 months ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Head of Seller Acquisition

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Thương Mại Điện Tử Gobuy Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Từ 55 triệu VNĐ) This is the on-site role opening in Gobuy, Ho Chi Minh City Vietnam. The Seller Acquisition Head is very important to us, who will be managing the entire team from forming a team, leading the team from scratch. **Key Responsibility**: - **Goal Setting**: Setting clear and measurable goals...

  • Seller Chatbot Quality Assurance

    6 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Support

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Support Analyst, Spx Express

    7 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Chatbot Project Management

    6 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Bd Consultant, Business Development

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    1. Prior experience in sales or business development role, preferably in eCommerce, online services and retail industries. 2. Demonstrated drive to set and achieve aggressive goals while not compromising on the quality of the work. 3. Good communication and presentation skills. 4. Ability to work in fast-paced environment and deal with ambiguity. 5....

  • Seller Support

    6 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Chatbot Quality Assurance

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • System Operations Associate

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Service Planning Coordinator

    6 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Service Excellence and Training Specialist

    7 months ago

    Ho Chi Minh City, Vietnam Mouser Electronics Full time

    The Service Excellence & Training Team provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Team player and role model who motivates teams to provide excellent customer service. -...

  • Service Resolution Lead

    6 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Partner Enablement

    6 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Senior Campaign Operations

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Program Manager, Global Selling Team, Vietnam

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    5+ years of successful program and product management, business improvement or management consulting roles, preferably in the eCommerce, retail technology, or software industries - Strong project management skills and ability to thrive in a fast-paced environment, deal with ambiguous problems / strong problem-solving skills - Demonstrated ability to manage...