Shipper Success Management Manager

3 weeks ago


Thành phố Hồ Chí Minh, Vietnam Ninja Van Full time

**Key Accountabilities**:
**Performance Monitoring (10%)**
- Develop daily, weekly and monthly reports on CE SSM team’s productivity & KPI. Monitor & propose to the CE Deputy Head to adjust CE SSM KPI if needed to support the business strategy.
- Manage technical projects aimed at improving performance of the team such as: FM Cluster, Partial Delivery, Zalo OA,...

**Seller support (70%)**
- **_ Internal_**:

- Set specific customer service standards
- Ensure customer service is timely and accurate on a daily basis ( through collaborating with the internal QA team in developing & monitoring QA criterias & reports.)
- Provide customer feedback to the appropriate internal teams, like operations, commercial & product team
- Collaborate with internal teams (ex: Operations, Product, Commercial team ) to proactively find both short & long term solutions to handle customers’ issues.
- Contribute to and improve Ninja Van's overall processes to enhance Customer Service and Satisfaction
- Establish best practice throughout Contact Reason analysis to feedback with other stakeholders.
- **_ External (Seller/Buyer):_**:

- Follow up with customers to identify areas of improvement (though seller visit or reporting/surveys)
- Contribute to improving customer support by actively responding to queries and handling complaints

**Team Management (20%)**
- Recruit, train and support CE SSM on daily operation
- Manage the CE SSM team and evaluate performance
- Establish best practices through the entire technical support process

**Key Requirements**:

- Bachelor Degree & above
- Proven work experience as a **KAM/ CE/ CR/ AM Manager**:

- Hands on experience with help desk and remote control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
- Customer-service oriented with a problem-solving attitude
- Hands on experience with help desk and remote control software
- Communication in English

**Working address**: Ninja Van Vietnam Office, 307/21 Nguyen Van Troi st, 1 Ward, Tan Binh District

**Salary and benefits**:
Competitive income compared to the market

"Tet" bonus, Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level.

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities, regular internal activities

Provide laptop for employees

**Training and developing**:
Participate in internal training courses: online/offline

Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.

**Work environment & colleagues**:
Senior leaders are open-minded, respectful, and ready to facilitate personal growth

Young and dynamic working environment

The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.



  • Thành phố Hồ Chí Minh, Vietnam COINS Full time

    Posted 17 September 2024 - LocationHo Chi Minh City - Job type Permanent - Discipline Customer Success - ReferenceJ13013 **Job description**: CUSTOMER SUCCESS MANAGER We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our...


  • Thành phố Hồ Chí Minh, Vietnam PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...

  • Product Manager

    4 weeks ago


    Thành phố Hồ Chí Minh, Vietnam AVNON Full time

    AVNON *** - Lim Tower 3, 29A Nguyễn Đình Chiểu, Đa Kao, Quận 1, District 1, Ho Chi Minh- At office- Posted 5 hours ago- Skills: - Product Manager Project Manager QA QC **Top 3 reasons to join us**: - We're a product development company not outsourcer - Work with the latest technologies - Excellent salary, benefits & promotion...


  • Thành phố Hồ Chí Minh, Vietnam Highgate Property Management Full time

    **Hạn nộp**: 31/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Nhà hàng/ Bar/ Pub Ngành nghề Khác Vị trí N/A Cập nhật 30/09/2024 13:29 MÔ TẢ CÔNG VIỆC **Scope of work**: **Responsible for**:...


  • Thành phố Hồ Chí Minh, Vietnam Rhenus Air & Ocean Management GmbH & Co.KG Full time

    Is there a logistics for careers?There is with us! As a globally operating logistics service provider with 40,000 employees in over 70 countries, we manage complex supply chains and offer our customers innovative value-added services. Rhenus Air & Ocean provides individual services in the air and sea freight sector. Just as we are always there for our...

  • Project Manager

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam ELCA Việt Nam Full time

    **Your Responsibilities** - Manage medium to large projects using Agile/Scrum or other methodologies. - Commit to project success and people development - Manage the relationship successfully with the client and/ or onshore managers and all stakeholders through excellent communication - Plan, monitor, calibrate, and report the pace for delivery and motivate...

  • Client Manager

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...


  • Thành phố Hồ Chí Minh, Vietnam LiveIn Sdn Bhd Full time

    **Overview** Join our team as a Customer Success Intern and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental operations, property...

  • Project Manager

    2 weeks ago


    Thành phố Hồ Chí Minh, Vietnam NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT...

  • Category Manager

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Thành phố Hồ Chí Minh, Vietnam Ascott International Management, Vietnam Full time

    **Hạn nộp**: 08/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Khác Ngành nghề Hành chính, nhân sự Vị trí Nhân viên Cập nhật 09/10/2024 18:22 MÔ...

  • Partnership Manager

    12 hours ago


    Thành phố Hồ Chí Minh, Vietnam PNJ Full time

    **NƠI LÀM VIỆC**: - Hồ Chí Minh (Quận Tân Bình) **CẤP BẬC**: - Quản lý **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 5 - 10 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Ngân hàng **HẠN CHÓT NHẬN...


  • Thành phố Hồ Chí Minh, Vietnam Abbott Laboratories Full time

    **SUMMARY** This is a critical role in the organization, the incumbent will take part into the management team and is responsible for building and maintaining a platform to manage business partners, driving partner performance, and ensuring mutual business growth. This role involves working closely with cross-functional teams (sales, marketing, product,...


  • Thành phố Hồ Chí Minh, Vietnam Abbott Laboratories Full time

    **SUMMARY** This is a critical role in the organization, the incumbent will take part into the management team and is responsible for building and maintaining a platform to manage business partners, driving partner performance, and ensuring mutual business growth. This role involves working closely with cross-functional teams (sales, marketing, product,...

  • Engineering Manager

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam FireGroup Full time

    FireGroup *** - Flemington Tower, 182 Le Dai Hanh Street, District 11, Ho Chi Minh- At office- Posted 1 hour ago- Skills: - Manager PHP Cloud **Top 3 reasons to join us**: - The world of passion, challenge, innovation - We're a family of young souls united by talents - Passions and Trust **Job description**: - **Leadership & Management**: - Lead,...

  • Project Manager

    2 weeks ago


    Thành phố Hồ Chí Minh, Vietnam ELCA Việt Nam Full time

    **Your Responsibilities** - Manage small to medium projects using Agile/Scrum or other methodologies. - Commit to project success and people development - Manage the relationship successfully with the client and/ or onshore managers and all stakeholders through excellent communication - Plan, monitor, calibrate, and report the pace for delivery and motivate...


  • Thành phố Hồ Chí Minh, Vietnam Novo Nordisk Full time

    Training & Development Manager **Category**:Human Resource Management**Location**:Ho Chi Minh City, Vietnam, VN**About the department** Nordisk Vietnam is a high-growth affiliate with an exciting growth trajectory and pipeline in new products and therapy areas in the coming years. We proudly live our purpose of improving the lives of patients within the...


  • Thành phố Hồ Chí Minh, Vietnam JLL Full time

    JLL supports the Whole You, personally and professionally. **What this job involves**: Pillar of the team Working closely with either the project manager or the senior project manager (or both), you’ll play a pivotal role in driving project success. You’ll take ownership of small projects, and provide a boost to the major ones. Being one of the leaders...

  • Sales Manager

    7 days ago


    Thành phố Hồ Chí Minh, Vietnam CCL Design Full time

    In this role, you will be responsible for growing the company’s revenues and profitability by achieving sales growth objectives in the set region. You will also be responsible to develop new business opportunities in the electronics segment through engagement with end users and with EMS. You will report to Sales & Marketing Director in HCMC. **Key...


  • Thành phố Hồ Chí Minh, Vietnam Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...