Relationship Manager, Priority Clients

2 days ago

Thành phố Hồ Chí Minh, Vietnam Standard Chartered Full time

**RESPONSIBILITIES**

**Strategy**
- Providing good service quality / service standards

**Business**
- Following through the goals and objectives set by immediate supervision

**Processes**
- Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue

**People & Talent**
- On-going social activities to promote team spirit among team members

**Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD
- Participate in and/or support the Bank's effort in combating money-laundering activities
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates

**Governance**
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Priority Wealth Specialist
- Priority Senior Banker
- Priority Client Service Manager
- KYC

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in the team,
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

**Qualification**
- Product broadening
- Enhanced multi-product Priority knowledge
- Market and competition knowledge
- Good product knowledge/selling and service skills
- Client engagement
- Needs-based relationship deepening skills
- Presentation and soft skills tailored to engaging Affluent Clients
- Internal stakeholder engagement skills
- Closing deals
- Ability to drive and manage client interaction
- Communication and presentation skills
- Negotiation and objection handling
- Client training on digital solutions
- Branch Banking Risks & processes
- Interpersonal skills
- Ability to work in a team of various levels to deliver exceptional performance
- Demonstrated ability to establish a service culture
- Risk Management
- Legal & Regulation knowledge
- Journey completion
- Discipline and time management to handle a client portfolio
- Ability to solve problems and close issues without handing over
- Strong analytical ability
- Ability to match solutions to client needs
- Understanding of Priority KYC principles
- Personal requirement
- Degree and / or relevant professional qualifications / experience.
- Working experience in banking with demonstrable knowledge of banking practices and financial products

**Role Specific Technical Competencies**
- Effective Communications
- Consulting
- Client Relationship Management

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
- Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to im

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