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Front Office Supervisor

5 months ago

Ho Chi Minh City, Vietnam Khách Sạn Villa Sông Sài Gòn Full time

**Hạn nộp**: 28/02/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận 2 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
16/01/2023 13:40
Mô tả công việc
- Represent of the management in a positive manner on and off duty, especially in guest relations.
- Responsible for the smooth operation of the Front Office department at all time.
- Ensures information of hotel, restaurant facilities and other miscellaneous are updated on night report. Process the running night audit.
- Submits all guests or employees incidents reports.
- Reports and records "Lost and Found" items.
- Arrange complimentary courtesies such as fruit basket, room upgrade, early check in, late check out, welcome drink, turn down service, etc.
- Responsible for the Private Airport Chauffeur, pre-arrange a comfortable private airport pickup & drop off service.
- Control the expenses of department and maintain them as low as possible within the level of service according to hotel’s philosophy.
- Check the City Ledger with the financial Controller.
- Ensure that the statistics data concerning the daily operations of the Front Office are correctly recorded.
- Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
- Welcome and register the guest according to the procedures.
- Accommodate special room request whenever possible.
- Stay up-to-date on room rates, packages, discounts and how to handle each.
- Review the room rates, room location, and types of room.
- Promptly notify housekeeping of all late check out, early check in and special requests.
- Develop thorough knowledge of the software used in the Front Office.
- File and post all charges to guest accounts.
- Follow the message handling procedures.
- Report any unusual occurrences and requests to his superior.
- Handle every kind of requests and complaints of the guests.
- Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
- Other duties as assigned by Hotel managers.

Quyền lợi được hưởng
- Lương: thỏa thuận.
- Các chế độ BHXH đầy đủ theo quy định
- Thưởng phí phục vụ hàng tháng, thưởng tết,...
- Ăn trưa, chiều tại nhà ăn của khách sạn.
- Môi trường làm việc thân thiện.
- Du lịch, team building hàng năm.

Yêu cầu công việc
Kinh nghiệm 1 năm trở lên ở vị trí tương đương, ưu tiên ứng viên có kinh nghiệm tại các khách sạn, resort.
Yêu cầu hồ sơ

**Địa chỉ**: 197/2 Nguyễn Văn Hưởng, P. Thảo Điền, Tp. Thủ Đức.

**Phone**: 028 37446090