Front Office Manager

2 weeks ago

Ho Chi Minh City, Vietnam Hilton Full time

Front Office Manager - Hilton Saigon

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

**What will I be doing?**

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Actively seek verbal feedback from customers and team members at every opportunity.
- Agree and implement actions to make improvements to customer service.
- Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Maintain a presence in the lobby setting the example for team members for guest service.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
- Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.
- Assess team members' performance against standards.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow through with improvements identified.
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).
- Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Establish good communication with the Housekeeping team.
- Attend and participate in regular operational and hotel meetings.
- Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department.
- Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried ou

  • Front Office Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Manhattan Group Full time

    **Cambodia** We are a seeking an experienced **Front Office Manager** to lead the entire front office operation of a luxury property in **Cambodia.** **Role and Responsibilities**: - Utilising your extensive background in managing large-scale operations with 500+ rooms. - Expertly navigating Opera to optimise efficiency in guest check-ins, check-outs, and...

  • Front Office Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23210315 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...

  • Front Office Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Park Hyatt Saigon Full time

    SummaryPark Hyatt Saigon is the French mansion by the Opera House, a _sanctuary of peace_ in the middle of one of Asia's most bustling cities.Amongs 16 awards in the past 4 years, these marvellous achievements_ _are_ _inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:2021 Best 500 Hotels in the World, Travel...

  • Front Office Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam M VILLAGE Full time

    **RESPONSIBILITIES**: - Manage the day-to-day operations of the Front Office department, including overseeing the Receptionist and Lobby Ambassador - Plan and assign work to the Front Office Department accurately, ensuring there is enough staff to provide exceptional service to guests - Ensure that all bookings are in order and that prices are within...

  • Front Office Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam M Hotel Saigon Full time

    **Hạn nộp**: 28/04/2023 **Mức lương**: 20 - 30 triệu Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 13/04/2023 08:56 Mô tả công việc -...

  • Front Office Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam M VILLAGE Full time

    RESPONSIBILITIES: Manage the daytoday operations of the Front Office department, including overseeing the Receptionist and Lobby Ambassador Plan and assign work to the Front Office Department accurately, ensuring there is enough staff to provide exceptional service to guests Ensure that all bookings are in order and that prices are within allowed levels...

  • Front Office Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam OAKWOOD HOTEL & APARTMENTS SAIGON Full time

    **Hạn nộp**: 30/04/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Bình Thạnh - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng...

  • Assistant Front Office Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Mai House Saigon Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Assisting the Front Office Manager in managing the front office functions and staff on a daily basis. Areas of responsibility include Front Desk, Executive Floor/ Lounge, Bell Staff, AYS Operations, Airport Representatives (Counter), Concierge, Guest Services and Gift Shop Retail Services. As a assistant...

  • (TuyỂn GẤp) Assistant Front Office Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Hotel Des Arts Sai Gon Full time

    Assistant Front Office Manager (AFOM) **Hạn nộp**: 30/07/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM, Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền...

  • Quản Lý Tiền Sảnh

    4 weeks ago

    Ho Chi Minh City, Vietnam Khách sạn InterContinental Saigon Full time

    **Hạn nộp**: 15/09/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ...

  • Front Office Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Front Desk Manager

    6 days ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23104397 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Hi Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Desk Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23126818 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Hi Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assists the Front Office Manager in administering front office functions and...

  • Front Office Supervisor

    4 weeks ago

    Ho Chi Minh City, Vietnam Sedona Suites Ho Chi Minh City Full time

    **Hạn nộp**: 30/06/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 12/05/2023 17:55 Mô tả...

  • Front Desk Receptionist

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: 10 - 12 triệu VNĐ) SCOPE OF WORK: Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers; Daily tasks: - Receive and timely transfer external phone...

  • Front Office

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT University Full time

    Overview:RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.As an internationally recognised...

  • Front Office Supervisor

    3 weeks ago

    Ho Chi Minh City, Vietnam Oakwood Residence Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. - Provides functional assistance and direction to all departments. - Cooperates, coordinates and communicates with other departments as required. - Reacts to...

  • Butler Staff

    4 weeks ago

    Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - The role of the Butler will be to accommodate the requests and needs of all guests in the Tower and Club Lounge of the Sheraton Hanoi Hotel. - The Butlers will be required to greet and check-in guests, make recommendations, advise and sell rooms and related services, check-out and bid farewell to...

  • Front Desk Officer

    7 days ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: About RMIT Vietnam RMIT is a global university of technology, design, and enterprise. We are global in footprint and even more importantly, we are global in mindset. We are committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact. RMIT University Vietnam (RMIT Vietnam) is a...

  • Front Desk Agent

    3 weeks ago

    Ho Chi Minh City, Vietnam SOFITEL SAIGON PLAZA Full time

    **Job Description**: FRONT OFFICE: - Verify guests' credit, and establish how the guest will pay for the accommodation - Contact housekeeping or maintenance staff when guests report problems - Make and confirm reservations - Issue room keys and escort instructions to bellhops - Keep records of room availability and guests' accounts - Post charges, such as...