![Park Hyatt Saigon](https://media.trabajo.org/img/noimg.jpg)
Front Office Manager
2 weeks ago
Park Hyatt Saigon is the French mansion by the Opera House, a _sanctuary of peace_ in the middle of one of Asia's most bustling cities.
2021 Best 500 Hotels in the World, Travel and Leisure
2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia
2019 The Top 100 Hotels in the World, Travel and Leisure
2019 The 10 Best City Hotels in Asia, Travel and Leisure
Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.
At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most.
We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.
We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world 'finest product' and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become
a landmark, one of the world's legendary great hotels.
In order to achieve this grand mission, it's greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel's future goals and position.
Front Office Manager. Join with Hyatt corporation to discover your place to shine in our warm, respectful, and inclusive culture.
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The Front Office Manager is responsible to assist the Rooms Management Team in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Business Centre.
Administration
Oversees and assists in the preparation and updates of a detailed Front Office Departmental Operations Manuals which reflect policies and procedures and work processes.
Represents the Rooms function on the hotel's Executive Committee in absence of the DOR.
Customer Service
Ensures that all Front Office associates deliver the brand promise and provide exceptional services to guests and internal customers at all times to maintains positive guest and colleague interactions with good working relationships.
Ensures that all Front Office associates are familiar with the hotel's products/services, hotel current promotions and policies.
Implements consistent guest recognition programmes and maintains a relevant guest history database.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Financial
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Maximises rooms' sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office associates.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Marketing
Assists in weekly yield and revenue management meetings, as necessary.
Assists in the preparation, utilisation and update of an annual Marketing Plan.
Operational
Monitors rooms' standards in general, working through the respective Head of Department to take corrective action where necessary.
Monitors and optimizes the use of the Front Office systems
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.
Assists in securing external guest accommodation in overbooking situations.
Ensures that all daily arrival V.I.P. rooms, special re
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