Front Office Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam M VILLAGE Full time

RESPONSIBILITIES:

  • Manage the daytoday operations of the Front Office department, including overseeing the Receptionist and Lobby Ambassador
  • Plan and assign work to the Front Office Department accurately, ensuring there is enough staff to provide exceptional service to guests
  • Ensure that all bookings are in order and that prices are within allowed levels
  • Maintain cash balances and handle funds correctly at all times
  • Work closely with the Sales and Housekeeping departments to maximize room capacity and achieve thehighest revenue and best customer service
  • Handle guest complaints and requests quickly, professionally, and efficiently, while showing enthusiasmand offering problemsolving solutions in line with the hotel's interests
  • Ensure that all staff members are knowledgeable about hotel products, current promotions, policychanges, and appropriate communication to best serve guests
  • Train and coach staff on Front Office SOP, hotel rules and regulations
  • Evaluate the performance of Front Office staff and suggest commendations or remedial and disciplinaryaction when necessary
  • Conduct daily and periodic department meetings and attend meetings as required
  • Perform any other duties required by the General Manager.

REQUIREMENTS:

  • 5 years of experience in a Front Office (Hospitality) position
  • Effective communication in both Vietnamese & English, 3rd language is a plus.
  • Team management, planning, and reporting skills
  • Experienced in leading and managing teams of 810 people
  • Good communication and customer care skills
  • Hardworking, honest, careful, enthusiastic, and a good team supporter
  • Good negotiation and persuasion skills; adept at handling complaints
  • Proficient in computer skills

BENEFITS:

  • 13thmonth salary
  • Annual leave: 12 days
  • Competitive salary and bonus packages based on work results
  • Opportunity to build a capable and inspired workforce for new hospitality
  • Participating in social insurance, health insurance, and unemployment insurance according to stateregulations
  • Evaluation based purely on capacity and rapid growth opportunities

Loại hình công việc:
Toàn thời gian

Lương:
₫ ₫ một tháng

Khả năng di chuyển đến nơi làm/chuyển nhà:

  • Thành phố Hồ Chí Minh: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)

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