Front Office Supervisor

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Oakwood Residence Saigon Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
  • Provides functional assistance and direction to all departments.
  • Cooperates, coordinates and communicates with other departments as required.
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Apartment
  • Assist Customer Service Representative (CSR) when required, help guest with check in, check out, etc.
  • Ensures VIPs guests receive special attention.
  • Ensure that guest complaints/comment are properly logged and acted upon by trying to avoid any guest leaving the apartment dissatisfied. Solicits assistance from Management if needed
  • Assists CSR in greeting, rooming, and sending off VIP guests.
  • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
  • Checks billing instructions and monitors guest credit limit
  • To conduct the roomcheck regularly to make sure that every room is perfect, unless need to contact with relevant department to resolve it right away and update information in the Log
  • To assist customer when there is a medical request
  • Meet VIPs, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory
  • Analyses the rate variance report to ensure rooms revenue control.
  • Take action in the Property Management Systems (PMS) in emergency situations.
  • Fully conversant with all apartment emergency procedures.
  • To in charge Associates training and development
  • Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
  • Perform any other duties which may be assigned by the management from time to time
  • Escalate abnormal matter and problem to superior and record into log book.
  • To ensure the sufficient supply of stationery of FO team.
  • To control the issuance of key cards.
  • Ensure the precision and good operational system.
  • Ensure cash float and credit card charges are correct in every shift.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

You will enjoy

  • International-DynamicFriendly Working Environment.
  • Be trained/coached by ORSN expereienced talents with ORSN training programs
  • Competitive salary with allowances (telephone, transportation, meal)
  • Monthly bonus (service charge)
  • Compulsory social insurances (contribution rate on full salary), accident 24/24 insurance
  • 13th month salary, annual salary review
days of annual leave

  • Annual health checkup, yearend party, outing etc.
  • Uniform including laundry shoes provided
  • Free parking

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

  • Bachelor degree or Diploma in Tourism Management
  • 1year experience in the same position in 4 5 star hotel/Serviced Apartment
  • Customer service mindset, honest, hard working, openminded
  • Smiling face, and willing to learn
  • Problem resolving
  • Decision making
  • Team management

Yêu cầu giới tính:
Nam

Ngành nghề:
Biên Phiên Dịch,Biên/Phiên Dịch,Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Cao Đẳng

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