![Keppel Land Limited](https://media.trabajo.org/img/noimg.jpg)
Resident Services Supervisor
2 weeks ago
Supervise the front office to ensure that they are adhering to all hotel procedures, regulations and standards, while striving towards total guest satisfaction.
- Ensures smooth, efficient and professional operation of all front office operations. Ensures that all procedures and policies are in place and followed.
- Ensures smooth checkin and checkout of all guests through proper handling of guest accounts. Owns any guest requests and problems and satisfies their needs within acceptable guidelines. Performs all front desk functions when needed.
- Leads by example: Provides a gracious and aggressive hospitality towards all customers. Adheres to all policies, procedures and standards.
- Assists all associates with questions and problems which might occur.
- Remains at front desk during peak hours to ensure efficient and smooth service is provided to all guests.
- Creates a productive and positive atmosphere; have a professional relationship with all associates and other departments.
- Empowers all associates to provide outstanding service by using their empowerment guidelines. Seeks out and solves problems.
- Audits all work for accuracy and consistency on a regular basis. Coaches and train staff when appropriate.
- Complete work or special projects as assigned and makes sure due dates are met.
- Works together with staff on the same level; trains and retrains on aggressive hospitality skills, technical skills and communication skills.
- Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled.
- Develops a thorough knowledge of productshotel rooms, type of rooms, amenities, services of hotel, brand standards etc.
- Develops knowledge of frequent guests and their special requests and needs. Controls costs effectively to meet budget guidelines.
JOB REQUIREMENTS
- Carries out, within capability, all reasonable requests by management. Arrives to work on time. To work as a Receptionist when needed.
- To organize working shifts, oversee the operations of Receptionist.
- To directly handle all complaints of guests that are beyond competence of staff.
- To take care of guests during their stay as well as during checkin, checkout procedures.
- To manage subordinates including Receptionists, Concierge team to ensure the highest quality service.
- To support Head of Department in monitoring, encouraging staff.
BUSINESS UNIT
Keppel Land Limited
-
Resident Services Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Keppel Land Limited Full timeSupervise the front office to ensure that they are adhering to all hotel procedures, regulations and standards, while striving towards total guest satisfaction. Ensures smooth, efficient and professional operation of all front office operations. Ensures that all procedures and policies are in place and followed. Ensures smooth checkin and checkout of all...
-
Residences Concierge
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full timeAdditional Information JW Marriott - Marriott Residences Grand Marina SaigonJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Residences Grand Marina Saigon, One Marriott Drive, Saigon, Viet Nam, Viet NamSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Respond to Residence owners' and their guests'...
-
Residences Concierge
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Respond to Residence owners' and their guests' requests for...
-
Customer Service Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full timeJob summary:The leading reputable company in Vietnam specializing in distribution of pharmaceuticals, vaccines, medical equipment, cosmetics, and healthcare products.Responsibilities: Operate and manage all activities and tasks of the Customer Service Department to ensure the delivery of the best quality of services to customers. Oversee the processing and...
-
Services Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam OPENASIA GROUP Full timeJOB BENEFIT Insurance Travel opportunities Incentive bonus Health checkup Training & Development Salary review Boats under TSY's management: Build the maintenance plan and supervise the execution (list of maintenance and repair) Investigate boats' issues, troubleshoot boats to determine the types of needed repairs and the service schedule Carry out the works...
-
Service Quality Control Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Shinhan Bank Full timeWork LocationHo Chi Minh (District 1)Job LevelTeam Leader / SupervisorJob TypePermanentQualificationBachelorExperiences5 YearsSalaryNegotiableIndustryBanking, Customer ServiceDeadline to Apply05/03/2023Job Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review Cooperating with relevant Department/Branch to implement...
-
Customer Service Supervisor remote
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam The Swim Starter Full timeWe are seeking a dynamic and motivated CSO Supervisor fluent in both Vietnamese and English to join our team. As a CSO Supervisor, you will be responsible for overseeing the Customer Service Officers (CSOs) and ensuring the delivery of exceptional customer service to our Vietnamese-speaking customers. Your primary goal will be to enhance customer...
-
Service Desk Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Mirae Asset Full timeThông tin việc làm:Nơi Làm Việc: Hồ Chí Minh (Quận 1)Cấp Bậc: Trưởng nhóm / Giám sátHình Thức: Nhân viên chính thứcKinh Nghiệm: 5 NămMức Lương: Lương thỏa thuậnNgành nghề: CNTT Phần mềm, CNTT Phần cứng / Mạng, IT, Ngân hàng, Tài chính / Đầu tưHạn Chót Nhận Hồ Sơ: 30/09/2023Phúc Lợi:...
-
Service Quality Control Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Shinhan Bank Full timeWork Location Ho Chi Minh (District 1)Job Level Team Leader / SupervisorJob Type PermanentQualification BachelorExperiences 5 YearsSalary NegotiableIndustry Banking, Customer ServiceJob Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review Cooperating with relevant Department/Branch to implement Service Quality...
-
Residential Service Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Residences Grand Marina Saigon, 02 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader for residential...
-
Customer Service Officer
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Savills Vietnam Full timeSCOPE OF WORKCustomer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers;Daily tasks Receive and timely transfer external phone calls to the individual or department involved; Provide basic project...
-
Customer Service Agent
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam JLL Full timeJLL supports the Whole You, personally and professionally.JOB SCOPECustomer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management.RESPONSIBILITIESReceive and transfer telephone calls from outside promptly...
-
Customer Service Executive
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Gamuda Land Việt Nam Full time**Mô tả công việc**:(Mức lương: triệu VNĐ) 1-To attend and resolve customers and resident's complaints or request for services (BBQ, events) on daily basis.Giải quyết các khiếu nại, thắc mắc, yêu cầu dịch vụ của khách hàng (BBQ, sự kiện...), cung cấp thông tin cho khách hàng2-Supervise and monitor the performance...
-
Customer Service Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Savills Vietnam Full timeSCOPE OF WORKManage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenantsAdministrative tasks Receive all calls from residents or tenants; Manage taxi service; Manage information about parking lots; Manage access cards; Manage express delivery service; Provide newspaper for tenants...
-
Residences Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of rooms operations...
-
Customer Service Agent
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam JLL Full timeAbout JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...
-
Technician - Jw Marriott - Marriott Residences
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full timeJob Number Job Category Engineering & FacilitiesLocation Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Respond and attend to guest repair requests. Communicate with...
-
Resident Services Assistant
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Keppel Land Limited Full timeMeets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests. Perform accurate check ins and check outs of guests daily Answer the telephone in a timely and professional manner Reviews the arrival list daily and assists in preparing and distributing welcome amenities Escort VIPs to their rooms and check...
-
Operations and Customer Care Leader
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Yên Living Full timeGiới thiệu:Được ra đời vào năm 2021, YÊN Living là công ty startup quản lý bất động sản với mục tiêu mang đến những giải pháp tối ưu và sự an tâm cho những ai đang tìm kiếm ngôi nhà thứ hai của mình cũng như các chủ sở hữu tòa nhà/villa. Năm đánh dấu sự hiện diện của YÊN...
-
Fod-service Inside Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Otis Full timeDate Posted:Country:VietnamLocation:VNM705: 97 Nguyen Van Troi, Ward 11, Phu Nhuan Dist, Ho Chi Minh, 700000, VietnamInside SupervisorManage callback dispatching (prioritization)Schedule maintenance and repairs (working with outside supervisor(s))Schedule and conduct safety and technical trainingsReview and track procedure/visit closeoutParts...