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Operations and Customer Care Leader
3 months ago
Giới thiệu:
Được ra đời vào năm 2021, YÊN Living là công ty startup quản lý bất động sản với mục tiêu mang đến những giải pháp tối ưu và sự an tâm cho những ai đang tìm kiếm ngôi nhà thứ hai của mình cũng như các chủ sở hữu tòa nhà/villa.
Năm đánh dấu sự hiện diện của YÊN Living, một thương hiệu quản lý bất động sản dành riêng cho bạn, người yêu sự thư thái trong tâm hồn và đang tìm kiếm một tổ ấm an cư hay những ai đang sở hữu tòa nhà/villa và đang tìm kiếm một đối tác tin cậy để quản lý Dù bạn tìm đến YÊN Living với mục đích nào, chúng tôi vẫn sẵn sàng chào đón bạn bằng chuỗi giải pháp tối ưu về không gian sống hoặc vận hành kinh doanhNhư chính tinh thần của tên gọi được đặt ra, YÊN Living may mắn được quản lý những toà nhà/villa nằm trong các con hẻm yên tĩnh nhưng an toàn tại Sài Gòn.
Chúng tôi đam mê công việc tạo ra nhiều không gian sống an yên, một nơi làm êm dịu tâm trí và cảm xúc sau những nỗ lực bên ngoài cuộc sống, một nơi xứng đáng thuộc về bạn.
Team management:
- Lead the Operations departmentteam members), including the following functions: Customer Care, Housekeeping Maintenance, including but not limiting to the following items: arranging the department's working schedule, distributing work tasks, supervising and evaluating the department's working performance
Operations:
- Coordinately closely with the security company and supervise the working performance of assigned security guards to ensure safety and security for residents and assets within the residence buildings.
- Manage the softwares/system being run for the purposes of safety and security of the residence buildings, including but not limiting to: fingerprint lock system, magenic key card system, camera system, etc.
- Take charge in working closely with the investors/colleagues/the Government authorities/service providers to ensure that all housekeeping maintenance tasks within the residence buildings are resolved timely and effectively, including but not limiting to the following items: the fire protection system, electricity, water, refrigeration, waterproofing issues, pool maintenance, pest control, laundry.
- Plan and coordinate with the relevant departments/suppliers to (1) make sure that all apartments/public areas/storage areas are always in a presentable state andtimely and effectively upgrade/repair the apartments, public areas and storage areas used for operations purposes.
- Manage be responsible for the cash budget of the Operations department and ensure that cash settlements made for Operations expenses are made correctly following the established guidelines.
- Coordinate with the Office Supervisor to ensure that tools/supplies needed for the operations purposes are purchased, kept and used effectively.
- Coordinate with the Office Supervisor to ensure that the storage areas and assets within the storage areas/public areas/apartments are wellmanaged, stored and used effectively.
Customer Care:
- Be in charge and take part in ensuring that all the customerrelated procedures are properly and effectively carried out (for instance: apartment viewing, check in, check out, etc.)
- Oversee and take part in the customerrelated paperwork procedures to ensure that all necessary paperworks are timely carried out, including working with the local police office to register temporary residence for tenants
- Assist in the process of collecting monthly electricity usages and update any extra service used by tenants in order to coordinate with the Office Supervisor to create monthly payment slips for tenants
- Be responsible for working with colleagues and any other related third party to ensure high quality of customer service and high level of customer satisfaction
- Oversee and ensure that any file/folder used within the Customer Care function is updated and used effectively.
- Resolve and handle complaints and requests from residents/guests
- Manage, plan and timely distribute necessary announcements to residents
- Plan, arrange and organize monthly events for residents and during public holidays
- Support and coordinate with the restaurant partner to ensure quality and service of FB services.
- Other related operations customer care tasks assigned by the CEO.
PREFERENCES:
- A university graduate of any businessrelated majors with at least 2 years of working experience in customer service/property management; experience in Hospitality or Real Estate is a plus.
- Property maintenance knowledge is a plus but not a must
- Excellent leadership, motivational and organizational skills
- Exceptional negotiation and people skills
- Cando and serviceoriented attitude
- Highly responsible, proactive and capable of mu
