Front Office Supervisor

6 months ago

Ho Chi Minh City, Vietnam Oakwood Residence Saigon Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Apartment
- Assist Customer Service Representative (CSR) when required, help guest with check in, check out, etc.
- Ensures VIPs guests receive special attention.
- Ensure that guest complaints/comment are properly logged and acted upon by trying to avoid any guest leaving the apartment dissatisfied. Solicits assistance from Management if needed
- Assists CSR in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Checks billing instructions and monitors guest credit limit
- To conduct the room-check regularly to make sure that every room is perfect, unless need to contact with relevant department to resolve it right away and update information in the Log
- To assist customer when there is a medical request
- Meet VIPs, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory
- Analyses the rate variance report to ensure rooms revenue control.
- Take action in the Property Management Systems (PMS) in emergency situations.
- Fully conversant with all apartment emergency procedures.
- To in charge Associates training and development
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time
- Escalate abnormal matter and problem to superior and record into log book.
- To ensure the sufficient supply of stationery of FO team.
- To control the issuance of key cards.
- Ensure the precision and good operational system.
- Ensure cash float and credit card charges are correct in every shift.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
You will enjoy
- International-Dynamic-Friendly Working Environment.
- Be trained/coached by ORSN expereienced talents with ORSN training programs
- Competitive salary with allowances (telephone, transportation, meal)
- Monthly bonus (service charge)
- Compulsory social insurances (contribution rate on full salary), accident 24/24 insurance
- 13th month salary, annual salary review
- 14-20 days of annual leave
- Annual health check-up, year-end party, outing etc.
- Uniform including laundry - shoes provided
- Free parking

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Bachelor degree or Diploma in Tourism Management
- 1-year experience in the same position in 4 -5 star hotel/Serviced Apartment
- Customer service mindset, honest, hard working, open-minded
- Smiling face, and willing to learn
- Problem resolving
- Decision making
- Team management

**Yêu cầu giới tính**: Nam

**Ngành nghề**: Biên Phiên Dịch,Biên/Phiên Dịch,Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Cao Đẳng
2 - 5 năm

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