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Retail Outlet Officer

1 month ago

Ho Chi Minh City, Vietnam DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

**Would you like to become part of the world's most international company?**
***
**A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.**
***
**Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist**

**YOUR TASKS**:

- Front line service point personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Who work closely with Retail Supervisor to ensure sales targets are achieved.
- Entailingfulfilling a range of customer service requirements to ensure customers have an enjoyable retail experience.
- Receiving shipments face to face with customers at DHL Service points including recommendation, describing and demonstrating DHL products & services
- Promotingsales by employing cross selling and up selling techniques.
- Involvingoverseeing the processing of debit/credit card transaction as well as collection of cash payments for product purchase.
- Handlingrefunds or exchange for product returns. They also decide when to offer customers discounts on purchases.
- Monitoring level of inventory stock displayed on shelves to facilitate restocking of out of stock items.
- Being responsible for the overall cleanliness, upkeep and maintenance of a store.
- Ordering new merchandise and ensure received items are properly displayed.
- Escalatingdifficult customer complaints, as well as communicate other store issues to the Retail Supervisor to initiate resolution.
- Balancingcash registers at the end of a shift and ensure sufficient change for the next shift.
- Complying with established strategies to achieve sales objectives.
- Building and maintaining positive trust relationship with customers.
- Maintaining an up-to-date knowledge of products and services so as to effectively conduct sales with customers.

**YOUR PROFILE**:
**Expected years of experience**
- At least 1 year experience in the field of sales and marketing
- Experience in sales/sales processes
- Knowledge and understanding of the Retail trade from a service perspective.

**Qualifications**
- They must also be courteous and efficient and maintain a tidy appearance.
- College/university diploma and experience in sales
- A career in retail sales entails basic math and technology skills (experience on CCTV, internet, scanners, computer software/hardware )

**Retail Skills**
- Communication (Fluently both Vietnamese & English)
- Team Player
- Independent Worker
- Attention to Detail
- Cashier Experience
- Cleaning/ Organisation
- Product Knowledge
- Stocking/Inventory
- Helpfulness
- Microsoft Office (especially Outlook, Excel)
- Customer service skills, as well as communication and IT skills

**OUR OFFER**:

- Strong career support & lots of opportunities in an international environment.
- Global certified training and a professional coaching & feedback culture
- Respect and Results culture
- Multifarious benefit programs
- Multifarious engagement activities under “Best Day Everyday” - our Health & Well-being program