System Administrator
2 months ago
Overview:
We are seeking a system administrator to join our team at Tek Experts and play a vital role in ensuring the smooth and uninterrupted operation of our Dealer Management System (DMS). As a DMS Operator, you will be responsible for monitoring, maintaining, and supporting the system to deliver exceptional service to our clients.
**Driving exceptional outcomes with purpose-built solutions.**
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
**Responsibilities**:
- Receive and deploy new software versions from development or suppliers.
- Provide training and support to end-users on how to effectively utilize the DMS.
- Monitor the system for errors and incidents, promptly addressing any issues to maintain optimal performance.
- Handle Tier 1 support inquiries and troubleshooting.
- Collaborate with development and support teams to resolve complex issues.
Qualifications:
- Bachelor's degree in Computer Science or a related field.
- Strong understanding of database management systems (SQL Server, MySQL).
- Proficiency in using CRM, sales solutions, or sales/after-sales processes.
- Familiarity with SAP, Microsoft Dynamics CRM, Salesforce, or similar systems.
- Experience with system tools like Jira, Manage Engine, Azure DevOps.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to delivering high-quality results.
- Basic English proficiency.
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