CRM Manager

4 weeks ago

Thành phố Hồ Chí Minh, Vietnam Elfie Full time

**ABOUT THE ROLE**:
CRM and lifecycle management are vital for enhancing user engagement in Elfie, improving care coordination, and optimizing resource allocation. Streamline communication between providers and users, ensure personalized care, and support data-driven decision-making, ultimately leading to better health outcomes and increased operational efficiency.

**WHAT WE OFFER**:

- A permanent global contract, with fiercely competitive salary
- Comprehensive private healthcare from day one
- Individualised career progression and development framework
- Hybrid working - 3 days in the office
- 14 days PTO, plus national holidays off
- Performance-related bonus paid twice a year; April and October
- Brand new MacBook and associated tech on day one
- An inclusive culture where everybody in the business has direct impact

**WHAT YOU WILL DO**:

- Building and managing relationship rules / communication based on user profiles, health triggers, and overall content strategy.
- Leverage user data platforms and automation tools to test and improve continuously on content performance.
- Leverage local translators and internal team for global roll-out.
- Create and maintain Elfie copy style guides for all patient communications.
- Maintain Elfie’s voice across all patient touchpoints including social media, web, and app stores.
- Present key performance results and improvement recommendations to the senior leadership.

**WHAT YOU WILL NEED**
***:

- Passion for the digital health industry and familiarity with companies and innovators in this space
- Proven experience in the mobile industry working on retention
- 5+ years of CRM experience
- Superior grammar and copyediting skills with great attention to detail
- English speaker and totally fluent
- Basic level of image editing using Figma
- Ability to thrive in a fast-paced, technical, remote, and mission-focus environment
- Portfolio of UX-focused writing samples and style guidelines
Demonstrated leadership in cross-functional project management and team development

**WHY JOIN US?**:

- Strong and genuinely patient-focused company mission (see below)
- Truly global start-up with a blend of diverse cultures and backgrounds
- Excellent financial credibility and refreshingly clear future vision
- Phenomenal growth plans and an excellent company spirit
- Regular social events; our football team "Elfie FC" is taking Saigon by storm
- Dedicated career pathways and training to support your development
- Experienced founders with 20+ years experience in digital health, software, and partnership development in both bluechip and start-up companies - and successful previous exits

**ABOUT ELFIE**:
Elfie is the first completely free, gamified mobile app that rewards users for monitoring their health. Our vision is to become the world's largest self-reported medical record platform, supporting all therapeutic areas in a single, gamified, and free app for maximum impact.

We have a footprint in 7 countries (Brazil, France, United Kingdom, Turkey, Egypt, Hong Kong, Singapore, and Vietnam), growing to 12 by the end of 2024 and 25 by the end of 2025.

**How do we monetize?**

We have 2 independent yet synergic business models:

- **Insurers and employers**: Elfie premium version (aka ElfieWorks) is an employee health program sponsored by employers and insurers. These companies need employees to stay in good health and engaged to increase productivity and keep ever-increasing healthcare costs under control. ElfieWorks is designed and distributed in partnership with a global insurance broker and partner insurers.

**What is our culture?**

We have one single NorthStar at Elfie: maximising global health impact. It is a measurable KPI that is a function of the number of lives impacted and the level of impact on each individual. Everybody's KPIs across all departments are aligned with this. All our partnerships and revenue streams are also aligned with this.

We have 4 values:

- **Patient-first**: Whatever goes against our North Star (maximising patient health impact) is eliminated, all ideas and projects are prioritised accordingly.
- **Think big**: We don’t allow our fears and unknowns to limit our ambition and solutions.
- **Take ownership**: We are not tasked to execute a process but responsible to find a scalable solution.
- **Resilience**: We don’t allow challenges and setbacks to lower our motivation and commitment to our mission, regardless of the personal discomfort it means.

Check out the Elfie app:
**WHAT NOW?**:

  • CRM and Careline Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Danone Full time

    About the job Danone Vietnam is seeking for CRM and Careline Manager. With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance. To succeed in this journey, we're looking for the right talent and...

  • Ffe & CRM Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Merck Group Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...

  • CRM Senior Analyst

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shiseido Full time

    **CRM Senior Analyst**: - Date: Nov 21, 2024- Location: Ho Chi Minh- Company: Shiseido**JOB MISSION**: - Essential business activities expected from this position: - Be a champion for all new initiatives to drive acquisition (new buyers) & loyalty (retention & reactivate lapsed/list buyers) under total Consumer Experience strategy - Be responsible for...

  • CRM Executive

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Thời trang và Mỹ phẩm Duy Anh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Client Engagement: - Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty. - Maintain and nurture existing client relationships while actively reactivating sleeping clients. Data Management: - Utilize data-driven insights to...

  • CRM Data Analyst

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam VIB Full time

    Khối / Ban - Khối Dịch vụ Công nghệ Ngân hàng - Lĩnh vực - Công nghệ thông tin - Địa điểm - Hồ Chí Minh - Loại hình công việc - Fulltime (toàn thời gian) - Thời hạn ứng tuyển - 31/12/2024 - Số lượng cần tuyển - 2 - Mô tả công việc **Key Responsibilities**: - Implement CRM Data Analysis Framework:...

  • Sales System and Operation Management

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH ATM International Full time

    **MÔ TẢ CÔNG VIỆC** - Plan and conduct CRM strategies to retaining existing customers, increasing brand loyalty./ Lập kế hoạch và thực hiện các chiến lược CRM để giữ chân khách hàng hiện tại, tăng lòng trung thành với thương hiệu. - Develop creative ideas, strategies to guarantee the most efficient approach for the...

  • Senior CRM Developer

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần TNM Digital Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - CRM Development: - Lead the design, development, and implementation of robust and scalable CRM solutions using Dynamics 365 CRM. - Collaborate with cross-functional teams to develop innovative and efficient solutions that address business needs. - Architecture and Design: - Contribute to...

  • Chuyên Viên Hubspot

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH ATM International Full time

    **Mô tả công việc**: - Giám sát việc triển khai, cấu hình và quản lý hàng ngày của HubSpot CRM./ Oversee the implementation, configuration, and daily management of HubSpot CRM. - Đảm bảo tính chính xác và toàn vẹn dữ liệu trong HubSpot CRM./ Ensure data accuracy and integrity within the HubSpot CRM. - Phát triển và...

  • CRM Manager

    6 months ago

    Ho Chi Minh City, Vietnam Organon Full time

    **The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...

  • CRM Manager

    7 months ago

    Ho Chi Minh City, Vietnam Mekong Capital Full time

    **Job Purpose** - Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty. - Take lead in designing and implementing the Extracare - PMC customer loyalty and rewards program, with focus on delivering value to customer and increasing fan engagement. **Key Accountabilities** **1. CRM** - Plan and deliver CRM...

  • Hubspot CRM Specialist

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam NFQ ASIA Full time

    **In this role, you will** - Configure and manage HubSpot CRM, Marketing, and Sales tools. - Provide first-level support to about 70 users, troubleshooting issues and offering guidance. - Design and maintain workflows, automation processes, sequences, and reports. - Stay updated: Keep abreast of the latest HubSpot features, digital marketing trends, and CRM...

  • Data Analytics,

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Zoetis Full time

    **POSITION RESPONSIBILITIES** **Data Science, Analytics** Develop the framework for sales planning activities annually in terms of historical data and customer mapping across business lines in alignment with up-to-date strategic imperatives. - Drive the holistic data visibility of inventory management for all in-market SKUs across touchpoints from demand...

  • Deputy CRM Manager

    6 months ago

    Ho Chi Minh City, Vietnam Ban Quản Lý TTTM Crescent Mall Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Planning and delivering CRM strategies encouraging customer retention and customer loyalty. - Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. - Customer...

  • CRM Consultant

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Zoi Full time

    **YOUR BRILLIANT FUTURE IN TECH IS NOW** Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value. We are expanding our team in...

  • CRM Technology Solution Architecture

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam VIB Full time

    Khối / Ban - Khối Dịch vụ Công nghệ Ngân hàng - Lĩnh vực - Công nghệ thông tin - Địa điểm - Hồ Chí Minh - Loại hình công việc - Fulltime (toàn thời gian) - Thời hạn ứng tuyển - 31/10/2024 - Số lượng cần tuyển - 1 - Mô tả công việc **Mục đích công việc**: Chịu trách nhiệm (i) Quản lý...

  • CRM System Executive

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Atm International Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Thu thập và xử lý dữ liệu về hệ thống quản lý doanh nghiệp./ Collect and process data on the business management system. - Hỗ trợ kiểm soát chất lượng dữ liệu, đảm bảo tính chính xác và nhất quán./ Supports data quality control, ensuring accuracy and...

  • CRM (Telesales Management)

    7 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Thực Phẩm Orion Vina Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Create telesales and CRM strategies for Jeju products (Customer relationship management) - Find new customers and expand sales markets. - Propose promotion programs, customer data analyst & report. - Upgrade the CRM system. - Team management, new CRM employees training. Coordinate with relevant...

  • CRM Manager, Ap Cluster

    6 months ago

    Ho Chi Minh City, Vietnam Organon Full time

    The Position - ** Customer Relationship Manager is leading CRM strategy and **Operations** in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.**: - This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...

  • CRM Data Analytics Manager

    6 months ago

    Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    **ROLES & RESPONSIBILITIES** **Summary**: - The role of CRM Campaign Analyst provides reporting and analytical expertise and guidance on CRM programs and business results.Responsible for gathering and evaluating research and data from various sources, generating actionable insights, developing reports and creating presentations based on audience. Provides...

  • CRM Data Analytics Manager

    7 months ago

    Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    **ROLES & RESPONSIBILITIES** **Summary**: - The role of CRM Campaign Analyst provides reporting and analytical expertise and guidance on CRM programs and business results. Responsible for gathering and evaluating research and data from various sources, generating actionable insights, developing reports and creating presentations based on audience. Provides...