Cross Border E-commerce Operation Senior Executive
5 months ago
I. Job Overview
This position is responsible for the end-to-end day-to-day operational execution for the international cross border e-Commerce products as well as co-ordinate with internal/external stakeholders/ third parties to maintain hyper care and the operational excellent all the time to all customers of SEKO Vietnam.
II. Roles and Responsibilities
- Responsible and co-ordinate with head of products, Customer Service (CS) team and stakeholders to create a lean end-to-end operational process for the international cross border e-Commerce products.
- Responsible and co-ordinate with the stakeholders/third parties to execute a day-to-day operation tasks such as the Omni parcel system update, pick-up planning/ shipments processing at parcel level i.e. counting/labelling/ scanning, consolidating...etc. at warehouse/airport as well as co-ordinate with stakeholders/ 3rd parties to get e-commerce shipments/parcels completed the customs formality and uplifted onto the aircraft timely and safety.
- Responsible for the new customer on-boarding smoothly with support from CS and regional teams.
- Engage customers and provide customer service, track, and trace.
- Proactive action for problem solving and/or raise it to higher managers timely for proper support.
- Daily / weekly reporting to head of product/ project lead for shipments progress/ milestones and pending issues if any.
- Handle additional tasks assigned by direct Manager or functional team.
III. Education and Experience requirements
- Bachelor’s degree holder in Global Supply Chain, Logistics or Transportation is preferred.
- Good understanding and experience in the operation process and operation execution for the international cross-border e-Commerce products (B2C, C2C).
- Good Project management and stakeholder management skills.
IV. Job Skills, Personality and Competencies for this position
- Independent, strong leadership, team spirit, highly adaptable, good self-starter.
- Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skills, can meet tight deadlines.
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office - Excel, Word and PowerPoint.
V. Benefit:
- 13th month Salary
- Performance appraisal and salary review twice a year
- Full gross salary payment for compulsory insurance.
- Awards for most outstanding individuals every quarter, every year.
- Meal allowance, motorbike parking
- Health check at International hospital
- Full paid for Social Insurance Bao Viet Health Insurance
- Team building activities, company outing trip
- Training & development.
**VI. Address & Working time**
Address: The Six8 Building, 24-26 Phan Dinh Giot Street, Ward 2, Tan Binh District, Ho Chi Minh City
Working time: 8h30 to 17h30 from Mondays to Fridays.
Pay: From 10,000,000₫ per month
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