Regional Logistics Manager, Cross Border

3 days ago

Ho Chi Minh City, Vietnam Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

The Cross Border Team is split into 3 main teams - Commercial, Logistics and Business Operations. This role lies within the Logistics Vertical in the Cross Border team, in particular looking after the Sea and Land Freight operations.

The Cross Border Logistics team’s objective is to build competitive logistics products and customized solutions to support various sales channels in winning deals and growing the business. As a local member of the Cross Border Logistics team, the incumbent will be working closely with Regional Logistics Manager and Project Manager to manage vendor communications, negotiations and ensure operational stability.
- This role exists with a main objective of bridging the gap between the regional team and the local operations, to ensure that our solutions are well customized to the local environment, taking into account the best practices from other regions. The Logistics Manager is expected to work with various stakeholders, from local operations team, to both local and regional commercial teams in ensuring a balance between the commercial needs and operational constraints. In addition, this role will be managing communication with existing and new vendors of Ninja Van, acting as a liaison between them and the internal operations team.

**Responsibilities**:

- In-charge for enforcing implementation when onboarding new vendors.
- Define project scope, goals and deliverables.
- Maintain close relationships with local operations teams to ensure operational alignment and collaboratively enhance process efficiency.
- Maintain close relationships with the regional Ninja Direct team to ensure alignment on commercial goals and operational constraints, if any.
- Ensure that Ninja Van sources for suitable sea freight vendors or trucking vendors based on commercial and operational requirements.
- Continuously source for price competitive solutions from new and existing vendors to customize solutions.
- Maintain close strategic vendor relationships to ensure that the best solutions are procured.
- Design team workflow and roles & responsibilities, while ensuring overall SLA adherence.
- Ensure recovery/ rescue plans are in order, and design improvement initiatives.
- Collate and present VN specific weekly/monthly performances on SLA adherence/Compliance/Billing accuracy to stakeholders
- Provide updates on initiatives and projects managed
- Establish visibility on key deliverables and KPIs

**Requirements**:

- Minimally a bachelor’s degree in any related field, with 4-5 years of cross border experience in the logistics industry.
- Good understanding the local Vietnamese import regulations is necessary.
- Detail oriented, with strong analytical skills and excellent communication skills
- Working knowledge of Google Suite (Sheets, Slides and Docs)
- Self-starter attitude and able to work with mínimal supervision

**Working address**: Ninja Van Vietnam Office, Tan Binh district, Ho Chi Minh city.

**Flexible working hours**: 10am - 6pm

**Salary and benefits**:

- Competitive income compared to the market
- "Tet" bonus, Performance review from 1 - 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptop for employees

**Training and developing**:

- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.

**Work environment & colleagues**:

- Senior leaders are open-minded, respectful and ready to facilitate personal growth
- Young and dynamic working environment
- Scope of work is large, the company has more than 7000 employees, the company has operations spreading to 63 provinces/cities throughout the country.

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