Senior Program Operation Manager, Global Selling

5 months ago


Ho Chi Minh City, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

Bachelor’s degree in business, engineering or computer science or equivalent experience
- 12+ years of experience with a blend of Sales, technical, business and product and/or program management roles
- Have a record of driving projects to improve operations and support-related processes, with the ability to lead cross-functional discussions and to effectively scope and deliver projects under tight deadlines
- Strong written and verbal communication skills in both Vietnamese and English
- Ability to interact at C-level with medium to large Vietnamese and multinational companies

Amazon is looking for a talented Senior Program Operation Manager for the Amazon Global Selling business in Vietnam capable of ramping up and leading a team focused on Seller education and general account management related to selling on Amazon global marketplaces.

The Senior Program Operation Manager will, in a partnership with other program/product teams, design effective approaches to support Vietnamese sellers' business growth on Amazon worldwide including identifying opportunities to maximize selection, driving feature adoption, monitoring account health, performance, product quality, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon.
The Senior Program Operation Manager will also assist in developing onboarding training content, developing scalable mechanism to support Vietnamese sellers with understanding their onboarding process, generate regular data/report criteria to review and improve the quality of support provided to Vietnamese sellers and assist with initiatives/projects which provide support to Amazon Global Selling activities.

**About Amazon Global Selling**: Amazon’s mission is to be Earth’s most customer-centric company. Among the customers we’re focused on are small businesses and entrepreneurs. With Amazon Global Selling, Amazon helps businesses and entrepreneurs reach hundreds of millions of customers around the world, giving the smallest of businesses the opportunity to compete next to the biggest household brands in our store. Amazon has websites in 22 countries and supports 27 languages. More than half of all items sold on Amazon come from the millions of small and medium-sized businesses that have chosen to grow their business on Amazon.

**The key strategic objectives for this role include**:

- Analyze opportunities and recommend account management strategies and business plans in consultation with the Amazon marketplaces in order to grow selection from Vietnamese Sellers
- Assist to drive Seller success as measured by lead generation, adoption, performance, year-over-year growth and profitability
- Provide inputs to the global selling Vietnamese seller funnel strategy, establish connections with Amazon global marketplaces global product and program teams to support changes designed.
- Improve global Selling Seller prelaunch experience, identify issues/drivers throughout the registration and onboarding process
- Assisting in developing a standard operating procedure (SOP) for the team and constantly improve SOP and train the team to achieve higher productivity and efficiency
- Drive Seller training content development in consultation with the Amazon marketplaces and assist in delivering these content trainings via scalable 1: many solutions to support the Vietnamese sellers
- Manage the key operational metrics for supporting Vietnamese sellers with understanding their onboarding process and drive listing quality improvement/optimization training projects for Vietnamese sellers
- Partner with Product, Legal, Tax, Seller Performance, and Seller Support on gating, product quality, reporting, and compliance
- Contribute to build a strong team by participating in hiring process, coaching and supporting other team members
- Participate in business reviews with Amazon Executive Leadership and make recommendations to assist in developing the business’s mid/long term plans for Vietnam

Ho Chi Minh, VNM
- Experiences in cross-border e-commerce
- MBA or relevant work experience
- Successful experience in hiring and people development
- Experience with supporting nascent products/services enter into new markets
- Superior analytical skills. Demonstrated ability to identify and solve ambiguous problems. In particular, identifying customer (buying and selling) needs and inventing new ways to meet those needs
- Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
- Excellent communication skills with the ability to face external and internal partners in a professional and mature manner.
- Strong project management skills
- Attention to detail and high capability to work on different projects in parallel.



  • Thành phố Hồ Chí Minh, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    5+ years of successful program and product management, business improvement or management consulting roles, preferably in the eCommerce, retail technology, or software industries - Strong project management skills and ability to thrive in a fast-paced environment, deal with ambiguous problems / strong problem-solving skills - Demonstrated ability to manage...


  • Ho Chi Minh City, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    Bachelor’s degree in business, engineering or computer science or equivalent experience - 12+ years of experience with a blend of Sales, technical, business and product and/or program management roles - 5+ years’ experience in people management - Have a record of driving projects to improve operations and support-related processes, with the ability to...

  • Global Graduate

    5 months ago


    Ho Chi Minh City, Vietnam British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT VIETNAM IS LOOKING FOR A GLOBAL GRADUATE IN OPERATIONS** **SENIORITY LEVEL**:GLOBAL GRADUATE **FUNCTION**:...


  • Ho Chi Minh City, Vietnam Amazon Corporate Services Vietnam Company Limited - K62 Full time

    Strong business development and project management skills with the ability to initiate relationships, assess partnership viability, work through long deal cycles, and close complex deals. - Natural leadership skills with the experience and seniority to help recruit and train a high performing team. - Excellent analytical and planning abilities to design and...


  • Ho Chi Minh City, Vietnam British American Tobacco Full time

    ... **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT VIETNAM IS LOOKING FOR A GLOBAL GRADUATE IN MARKETING (TRADE)** **SENIORITY LEVEL**:GLOBAL GRADUATE **FUNCTION**:...


  • Ho Chi Minh City, Vietnam SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Ho Chi Minh City, Vietnam ASL Global Full time

    ASL Global is a leading global marketing services business specialising in promotional products, POS items and marketing materials. Every day we work with the world’s biggest brands to create and execute experiential marketing campaigns which excite audiences, build customer loyalty and demand attention. Our teams in more than 50 countries across six...


  • Ho Chi Minh City, Vietnam HILTI Full time

    WHAT'S THE ROLE? We’re looking for the next generation of high-performing, multi-lingual, post-graduate talent to take our company forward. Hilti Outperformer is a global management development program like no other, with real responsibility from day one. WHO IS HILTI? Hilti is where innovation is improving productivity, safety and sustainability in the...


  • Thành phố Hồ Chí Minh, Vietnam Platinum Global Services Full time

    MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of 6,500 team members...


  • Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **Global Performance Commerce (GPC)** is on a mission to deliver superior eCommerce software, marketing, and products to make the world a better place. To accomplish this GPC needs people that love: - Performance marketing - Technology - eCommerce - People and the world GPC is global in operations, culture, and language with offices in New Jersey, San...

  • Account Manager, Dsr

    5 months ago


    Ho Chi Minh City, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    BA/BS degree preferred - 3+ years of successful sales or account management or sourcing experience, preferably in the eCommerce, B2B sales, online services or retail/distribution/Supply chain industries - Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach. - Result-oriented. Strong commitment and ownership...

  • Account Manager, Dsr

    5 months ago


    Ho Chi Minh City, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    BA/BS degree preferred - 3+ years of successful sales or account management experience, preferably in the eCommerce, B2B sales, online services or retail industries - Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach. - Result-oriented. Strong commitment and ownership towards goals or target assigned -...


  • Ho Chi Minh City, Vietnam British American Tobacco Full time

    ... **About the job** **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT VIETNAM IS LOOKING FOR A GLOBAL GRADUATE IN MARKETING (BRAND & TRADE)** **SENIORITY LEVEL **GLOBAL...


  • Thành phố Hồ Chí Minh, Vietnam Amazon Corporate Services Vietnam Company Limited - K62 Full time

    Penultimate year student pursuing a bachelor's degree in finance, business, marketing, technology or a related field - Able to commit to a full-time internship for 3-months 2025 - Legally authorized to work in Vietnam - The duration for this internship opportunity is for 3-months in 2025 (priority will be given to students who can commit from January to...


  • Thành phố Hồ Chí Minh, Vietnam Amazon Corporate Services Vietnam Company Limited - K62 Full time

    Penultimate year student pursuing a Bachelor's degree in finance, business, marketing, technology or a related field - Able to commit to a full-time internship for 3-months 2025 - Legally authorized to work in Vietnam - The duration for this internship opportunity is for 3-months in 2025 **Applicants to this internship opportunity will need the work...

  • Senior Program Manager

    5 months ago


    Ho Chi Minh City, Vietnam Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Senior .NET Engineer

    6 months ago


    Ho Chi Minh City, Vietnam Positive Thinking Company Full time

    **We are Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to work!** At the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of apps and platforms experts. Joining us is joining a company that resembles you, building itself as you express your talents, your...


  • Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **_Company Overview: - ** Become part of a vibrant and forward-thinking company at **Global Performance Commerce (GPC)**, where we thrive on innovation and collaboration to meet the dynamic challenges of the modern market. Our focus on excellence has positioned us as a leader in the industry, offering a fulfilling and progressive career path for our team...


  • Ho Chi Minh City, Vietnam Elfie Full time

    ABOUT THE ROLE Here at Elfie, we are looking for a Global Customer Rewards Manager to join our digital health-tech startup. In your new role, you will leverage your previous experience of implementing high-impact reward and loyalty programs to develop key partnerships with consumer brands and device companies, globally. Your main objective is to negotiate...


  • Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: About RMIT RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways. Our purpose is to offer life-changing experiences for our...