Onboarding Consultant
4 weeks ago
Bachelor’s degree or equivalent experience
- 3+ years of professional experience, preferably in the e-Commerce or retail technology
- Strong written and spoken communication skills in both English and Vietnamese; this role will require the creation of content such as whitepapers and other written deliverables
- High level of comfort communicating effectively across internal and external organizations
- Presentation skills; high degree of comfort with both large and small audiences
- Demonstrated ability to adapt to new technologies and learn quickly
Amazon Global Selling Team is looking for an energetic, motivated, and analytical Onboarding Consultant with account/project management experience to assist Vietnamese sellers with selling cross-border. The consultant will be responsible for supporting the Vietnam Sellers to achieve successful onboarding on Amazon’s global marketplaces, coordinating demand from cross-functional team to develop scalable 1-to-many mechanism to support Vietnamese sellers, responsible for accurate data/report criteria required to facilitate working with internal teams, and drive initiatives/projects which provide support to Amazon Global Selling activities. The scope of support will cover providing assistance to address issues faced by Vietnamese sellers' businesses on Amazon global marketplaces, including educating the sellers on listing creation process, providing seller onboarding training, training resource integration, technical issues coordination, and working with other teams to identify shared opportunities through project development.
**Background on Amazon Global Selling**: The Marketplace or “Selling on Amazon” business exists in 21 countries and exceeds 55% of total Amazon unit sales and growing. Each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazon’s vision is to offer the earth’s largest product selection and lowest prices for our customers. One way we deliver on this vision is by marketing to local country Sellers to persuade them to launch their products onto the platform thereby maximizing the quantity of items that they list while ensuring the highest quality of product images and information.
Key job responsibilities
- Independently own and run projects providing training and support to new Vietnamese sellers so that they can create high-quality product pages on Amazon's global marketplaces.
- Identify onboarding issues encountered by Vietnamese sellers and troubleshoot by working closely with cross-functional teams and stakeholders.
- Conduct training sessions or presentations to transfer key messages to sellers and third party service providers.
- Establish online/offline mass account management training materials in consultation with the Amazon marketplaces and provide essential knowledge to Vietnamese sellers to allow them to achieve success quicker.
- Identify features that are key to the Vietnamese Sellers, contribute to efforts which support driving business requirements and work with international stakeholders to provide support towards prioritizing and implementing these business strategies.
Ho Chi Minh City, VNM
- Experiences in cross-border e-commerce
- Ability to dive deep into data, existing processes, people and systems in order to invent, simplify, and improve inefficient or unnecessarily complex processes
- Experiences in managing external customers and developing educational materials
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