Business Support Manager
3 days ago
Job Title
Business Support Manager
Position Overview
This position will assist with the sample responsibilities for the successful operation of samples in Asia Pacific for export to the United States. This position will maintain and implement strategic plans to find suppliers, source work, follow through manufacturing and effectively communicate throughout the process. This position will establish relationships, work with flooring manufacturers and sample companies to ensure strict quality standards are being followed and conformance guidelines are met. Maintaining connectivity with Samples Planning, Samples Merchandising, Distribution, and International Suppliers will be extremely important for this position.
Key Duties:
- Ensures vendor partner relationships are positively maintained with open communication and customer satisfaction is met with on-time delivery.- Interpret guidelines and follow artwork comments with Asia-based studio to ensure final graphics meet visual requirements.- Designated as the main point of contact for all imported sample activities.- Communicate weekly updates with Shaw Samples Planning team in China, the United States and other areas as required.- Resolve production issues in a timely fashion to meet work order promise dates.- Partner with production planning, scheduling, quality, technical, sustainability, merchandising, distribution, channel and sourcing to manufacture and ship all sample needs, to meet or exceed our customers' expectations.- Close collaboration with Product Development, Marketing, and Samples team from material tracking to artwork uploading to ensure key deadlines are met for Asia photography projects.- Oversea the print production to ensure color accuracy.- Conduct inspections and reject or approve pre-production samples
Position Requirements:
- 4-year degree and 2+ years job-related experience in Samples, Production Planning or Project Management OR High School Diploma and 5+ years related job experience- Working experience within a global company with good interpersonal and communication skills.- Professional level English language skills, oral and written.- Ability to communicate in Mandarin preferred- Previous quality control and manufacturing experience is preferred.- Knowledge of color management is preferred.- Knowledge of Adobe Photoshop and other visual design tools with an acute sense of color is preferred.- The ability to travel 15% of the time is required. (China, Vietnam, United States)
Required Competencies:
- Execute Action Plan- Build Trusting Relationships- Demonstrate Inclusive Leadership- Deliver Compelling Communication
Work Shift
Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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