Linehaul Area Manager

6 months ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Khối vận hành tại Shopee chịu trách nhiệm trong việc vận hành toàn bộ quy trình từ lúc người mua tìm kiếm danh mục hàng hóa trên Shopee cho tới thời điểm họ nhận được món hàng đó. Bên cạnh đó, bộ phận này còn tiến hành phân tích và giám sát chỉ số KPIs trên toàn bộ khu vực, tìm hiểu và đánh giá nguyên nhân khi hệ thống vận hành này gặp vấn đề. Các nhánh nhỏ của bộ phần này bao gồm Dịch vụ khách hàng, Thanh toán, Listings, Lưu kho, Logistics (Hậu cần), Hệ thống hỗ trợ người bán và Xử lý gian lận (Fraud).- Be responsible for performance and capability of team members in responsible area
- Be responsible for Operation Optimization for the whole region in the matter of Cost Optimization and Service Quality Improvement
- Prepare a yearly/quarterly/monthly plan for regional-level to ensure optimal operation at best cost and SLA
- Propose initiates and follow up projects to improve fleet operation
- Review and monitor BAU/Spike-day plan for number of trucks and working plan for Drivers
- Ensure implementation plans to ensure quality (timing) and quantity (number of trucks)
- In collaboration with other functions, address urgent cases (e.g. emergent request of extra truck/replacement, overloaded stations, stuck traffic, etc.)
- Ensure continuous improvement of performance (on-time and fulfilment) and operation efficiency (SOPs)
- Deeply understand root cause of failures in Operation (e.g. lateness, driver's fraud, etc.)
- Build up good relationship with on-site teams (SOC, FMLM) and driver force
- Ensure drivers' compliance with internal and external regulation/SOP (e.g. no tolerance of alcohol, drugs, etc.)
- Contribute or update detailed understanding from the ground (operation, drivers, etc.) to support high levels of operation optimization.

**Requirements**:

- Bachelor degree in logistics, supply chain and other economics, business major is preferred
- More than 3 years of holding the same managerial position in Logistics industry and 3 years as a Linehaul Coordinator
- Good analytical mindset and excellent problem-solving capabilities
- Be able to manage tasks and follow strict deadlines
- Outstanding interpersonal skills
- Rich experience of truck/fleet monitoring GPS and other relevant tools
- Intermediate level of Excel/Reporting & Analytical tools
- Experience in SOP Design/Optimization is a big plus
- Excellent written and verbal communication in both Vietnamese and English
- Experienced in team management

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